As a Partner Success Specialist (PSS) within the AWS Specialists & Partners (ASP) org, you will be responsible for scaling AWS's customer success methodologies across our partner ecosystem to drive measurable business outcomes and accelerate customer value realization. You will architect and implement frameworks that enable partners to drive and measure customer value post-implementation. This role combines strategic enablement with hands-on execution to establish partners as extensions of AWS's customer success organization.

We're looking for individuals with:

• Deep expertise in partner enablement and post-sale value delivery
• Strong program management and operational excellence capabilities
• Proven ability to influence and drive change across complex organizations
• Experience working with enterprise partners and cloud services
• Experience using AI to automate and scale work more effectively

Key job responsibilities

Strategy and Approach:

• Align partner success strategies with AWS growth objectives
• Adapt CS CoE 'Activate to Advocate' framework for partners
• Create partner success metrics, health scores, playbooks, and governance models
• Architect scalable measurement approaches for partner-led outcomes and contribute to AWS Value Realization Toolkit

Partner Enablement and Program Execution:

• Enable partners to build customer success practices impacting business models
• Guide partners post-sale and deploy health frameworks and interventions
• Build adoption, change management, and engagement toolkits
• Coach partners on systematic value realization approaches and build feedback mechanisms to evolve frameworks
• Measure and track partner-led value realization through milestones, metrics, and KPIs

Organizational Leadership & Influence:

• Partner with PDMs and collaborate with Partner Sales to drive framework adoption and accelerate consumption
• Work with Partner Development Specialists on industry playbooks
• Build cross-AWS relationships to drive program adoption
• Influence senior stakeholders on organizational transformation and develop business cases demonstrating ROI

About the team

About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture:

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth:

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

• Bachelor's degree or equivalent, or experience working with partners through account, product or program management and business development engagements
• Experience managing cross-functional projects and initiatives
• Experience collaborating and influencing multiple teams across multiple organizations
• Proven track record of implementing value realization frameworks at scale

Preferred Qualifications

• Knowledge of key technology and market trends
• Knowledge of the software development/engineering lifecycle from conception to delivery
• Experience implementing AWS/cloud services
• Experience working with, presenting to and influencing senior executives up to VP level
• Associate's degree or above, or AWS certification, such as, AWS Solutions Architect, or a similar cloud certification
• Experience working with systems integrators and consulting companies to achieve sales
• Deep understanding of cloud services and enterprise digital transformation
• Track record of building partner capabilities and driving partner-led growth

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