AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon is looking for a Infrastructure Delivery Installation Technician to join our growing team within infrastructure operations. You will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in the development of innovative ways to automate and scale our network.

To be successful in this role you should possess technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. In addition, you must possess strong analytical skills with demonstrated problem solving ability. You will be able to leverage your experience exercising high levels of initiative, judgment, and diplomacy.

Responsibilities:

• Move and implement large enterprise equipment
• Patch cabling between equipment
• Install Fiber and Copper cabling
• Ensure proper safety and security standards are maintained during cabling and rack installation
• Follow well established hardware installation procedures and break-fix activities
• Ability to safely use material handling tools and equipment

In addition, all candidates should be willing to work both independently and with a team. Work
prioritization, organizational skills, effective communication, and the ability to react quickly are
critical to being successful.

Physical Requirements:

• Walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch.
• Work at heights and from ladders
• Regularly lift and/or move up to 40 pounds unassisted; and participate in group lifts for 50 pounds or more
• Must be able to lift loads of up to 40 pounds and carry them for short distances
• Continuously climb and descend stairs safely (applies to sites with stairs)
• Reach and stretch to position equipment and fixtures while maintaining balance
• Push or pull heavy objects into position
• Daily travel between sites may be required
• Ability to stand for long periods of time
• Ability to work overtime as required

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and Amaze Con (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Key job responsibilities

• Manage work and priorities through ticketing system and workflows to complete customer requests and projects
• Collaboration with various stakeholders to remove project obstacles
• Troubleshoot networking, routing and interconnectivity issues, including troubleshooting of network device configuration and low level application interaction
• Up to 20% travel within geographical work area is required. Some travel outside traditional work area may be requested, including internationally
• Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords
• Specifying Power and Cooling requirements and ensuring Hardware Racking/Stacking completed for new equipment
• Participate in the migration, basic configuration and rollout of new or upgraded hardware
• Moving and lifting computer equipment up to 40 lbs
• Availability to work in an environment that operates 24/7

Any physical requirements are expectations with reasonable accommodations

About the team

Mentorship and Career Growth:

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 1+ years of data center experience
• 1+ years of computer networking experience
• High school or equivalent diploma

Preferred Qualifications

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.

USA, VA, Herndon - 27.00 - 48.00 USD hourly
USA, VA, Sterling - 27.00 - 48.00 USD hourly