The Hosted Execution (HEX) team is looking for a Software Development Manager who will lead a team of Support, Sys Dev, and Software Engineers. As the manager, you will be responsible for managing the service operational support, customer service migrations, software hygiene improvements, and continuous improvement through automation for HEX platforms. This is a great opportunity to join our mission to manage and build solutions that empower our customers and improve Customer Obsession. You will be responsible for developing tools to automate operations and improve developer productivity, providing operational support for HEX services and help with critical projects like HEX customer service support and migrations. If you feel excited by the challenge of setting the course for large company wide initiatives, managing and supporting customer facing products across Amazon, enjoy leading the troubleshooting and solving of complex problems this position may be a great opportunity for you.

Key job responsibilities
Lead and manage a team of engineers to:

• Develop automation to aid operations and maintenance.
• Improve and maintain software hygiene of the services team owns and supports.
• Lead the work on maintenance driven projects.
• Improve operational excellence through the support of incoming tickets, including extensive troubleshooting.
• Reduce and manage the compliance risks for the services team owns and support.

Basic Qualifications

• 3+ years of engineering team management experience
• 7+ years of engineering experience
• 8+ years of leading the definition and development of multi tier web services experience
• Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
• Experience partnering with product or program management teams
• Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems
• Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field

Preferred Qualifications

• Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
• Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

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