The world's largest enterprises build their most critical operations on AWS. Financial institutions that move trillions daily. Airlines coordinating thousands of flights. Healthcare systems where every minute matters. When these customers think about operational risk, they're thinking about real-world consequences—not just dashboards.

AWS Unified Operations (UOps) partners with these customers to help them achieve operational excellence. We combine proactive resilience engineering, rapid incident response, and continuous improvement for workloads that demand the highest standards.

We're looking for a product leader to help define how we deliver on this mission at scale. You'll work on service models, mechanisms, and customer outcomes—shaping what premium operational partnership looks like as we grow from hundreds of enterprise customers toward thousands.

You'll join a team that's building something new. UOps launched to general availability in late 2024, which means there's real customer traction and real ambiguity. You'll have the opportunity to define structure, not just execute within it.

Key job responsibilities
You'll own product strategy for a capability area within UOps. What that area is will depend on your strengths and where the business needs the most leverage—we're not hiring for a predefined box.
Your work will likely include defining service delivery models, establishing mechanisms that scale, setting success metrics tied to customer outcomes, and partnering with delivery and engineering teams to make it real.

About the team
We serve enterprise customers across financial services, technology, healthcare, and critical infrastructure. The team operates at the intersection of AWS's deepest technical expertise and our largest customers' most important workloads.

This is a team where your work has consequences. When we get it right, enterprises trust AWS with operations they couldn't trust to anyone else. That's the job.

Basic Qualifications

• Bachelor's degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience technical product management
• 8+ years of end to end product delivery experience

Preferred Qualifications

• Experience working directly with Engineers on product enhancements
• Experience in project management methodologies, business analysis, or process improvement
• Experience with AI/ML technologies

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 179,900.00 - 243,400.00 USD annually