Fin Ops Specialist – Travel and Expense Management (Finance | Accounts Payable)
Amazon is looking for a highly motivated, analytical, and detail-oriented professional to join the Corporate Cards and Expense Reimbursements team within Finance Operations. This role will act as the primary point of contact for employee expense-related issues, requiring strong judgment, proactive problem-solving, and swift resolution.
The successful candidate will handle complex escalations, manage policy exception requests, and partner closely with leadership teams to continuously improve the employee expense experience. This position demands a strong balance between customer focus and financial governance, with an emphasis on accuracy, urgency, and sound decision-making. The role also offers broad exposure to Amazon’s diverse business operations and the opportunity to drive meaningful impact through process enhancements and cross-functional collaboration.

Key Responsibilities:

Act as the central escalation point for urgent and complex expense reimbursement issues, ensuring timely and effective resolution.
Review and process expense reports and corporate card transactions for compliance with Amazon’s Travel & Expense policies.
Apply and enforce reimbursement guidelines, corporate card usage policies, and the Business Code of Conduct.
Perform audits, deep-dive analyses, and ad-hoc investigations, sharing insights and actionable recommendations with stakeholders and leadership.
Partner with cross-functional teams to strengthen controllership, improve processes, and enhance the overall customer experience.
Identify and implement automation and simplification opportunities to reduce manual effort and improve turnaround times.
Develop and clearly communicate policy exception recommendations using concise and persuasive messaging.
Lead and contribute to initiatives that improve data accuracy, policy compliance, and overall financial integrity.

Basic Qualifications

• Experience using data and metrics to improve processes and customer satisfaction
• Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels
• Experience demonstrating strong analytical abilities and confidence in the use of data
• Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
• Bachelor's or Master’s degree (MBA/M.Com) with 5+ years of post-qualification experience in Finance Operations, Shared Services, or Accounts Payable.
• Proficiency in Six Sigma methodologies (e.g., DMAIC) and other process improvement tools.

Preferred Qualifications

• Experience managing multiple projects, prioritizing, planning, and managing time
• Prior experience in auditing and processing corporate card usage, expense reimbursement, or employee investigation processes.
• Proven leadership skills with a demonstrated ability to work independently and within cross-functional teams.
• Advanced data analysis capabilities, with hands-on experience in SQL, Python, Tableau, or Amazon Quick Sight.
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