Be the operational backbone of HR excellence for one of the largest FCs in INOPS network supporting a Head Count of about 2500 Associates. We work with the mission of "Getting People on Floor and Listening to them very well"

Key job responsibilities

Key Responsibilities:

Head Count Fulfillment:

Day to day head count planning to ensure the operational ask is met by leading the daily planning exercise at the site
Associate Voices
Be the custodian of Associate voices at the site , ensure timely and quality closure across all the listening mechanisms
Ensure and audit the quality of resolution of voices
Grievance Handling and utilizing ACL mechanisms to proactively sense ER issues
Reporting
Lead the mechanism of daily reports at the site including DDD deck, HRIS Hygiene report, DT trackers amongst other
Ensure 100% accuracy of all the reports
Stakeholder Management
Lead the shift along with agency representatives and be the first POC for Area Managers in the shift
Co-ordinate with CTK team for payroll , leave and WFS team for hiring fulfillment

A day in the life
Your daily focus divides into three key areas: 50% dedicated to front line associate support—listening, problem-solving, and delivering solutions in real-time. 30% committed to operational oversight, monitoring shift wash compliance and maintaining operational continuity. 20% invested in agile response to ad hoc challenges and active participation in site-level enhancement projects that drive meaningful improvements to the associate experience.

Basic Qualifications

• 6+ months of human resources experience
• 6+ months of Microsoft Office products and applications experience
• Knowledge of Microsoft Office products and applications (especially Excel)
• Bachelor's degree or equivalent
• Experience in confidential environments

Preferred Qualifications

• 1+ years of human resources experience
• 1+ years of customer service experience
• 1+ years of Microsoft Office products and applications experience

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