Amazon Leo is Amazon’s low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we’ve designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.

Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

The Amazon Leo team is looking for a motivated, customer-focused individual who wants to join our team as an Operations Manager. This role will be responsible for managing warehouse associates in functional areas such as material receipt, picking, kitting, or material delivery. This is a hands-on position where your daily activities will range from labor planning to strategic projects to new system development to supporting the customers that depend on our services.

Candidates must be flexible to shift assignments.

• Key job responsibilities
• Hire, support, mentor, and motivate your hourly workforce, promoting a culture of inclusion, innovation and performance.
• Manage safety, quality, productivity, and customer delivery promises.
• Oversee daily execution of warehouse operations to deliver daily requirements with a focus on safety and quality.
• Gather, trend and report process metrics/KPIs to promote improvement initiatives.
• Drive efficiency and quality through process-focused approaches, process improvement initiatives and root cause / corrective action exercises.
• Manage team goals and critical metrics to ensure business success. Drive accountability with the team.
• Lead and implement critical business initiatives across the team.
• Work effectively across functions with matters involving Quality, Engineering, Supply Chain, Finance, etc.
• Conduct employee reviews, hiring, and disciplinary functions for the reporting team.
• Contribute to Operations project teams leading new product introduction and other manufacturing initiatives.
• Work effectively with functions such as Safety, Logistics, Engineering, Quality, Supply Chain, Finance, HR, etc.

A day in the life
You recognize that your people are the key to success and use your energy, motivation and innovation to earn trust with your team every day. You engage your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You are comfortable with ambiguity and will set the vision for our daily operations, ensuring the team consistently executes to meet customer needs. You drive improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You drive labor forecasting and ensure we staff according to business needs. You recognize the value of cross-training and use this as a tool to provide labor flexibility depending on daily workload in each area.

Basic Qualifications

• Bachelor's degree, or 2+ years of Amazon (Blue Badge/FTE) experience
• 1+ years of direct management experience for employees and their performance
• 1+ years of ERP experience, especially in SAP
• Flexibility in shift assignments, as Amazon Leo operates 24/7

Preferred Qualifications

• APICS certified
• Forklift certified
• Strong communication and interpersonal skills
• Proficiency with Microsoft Office
• Excellent analytical and problem-solving skills
• Effective coaching and mentoring skills
• Demonstrated commitment to safety and quality

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Everett - 100,000.00 - 150,000.00 USD annually