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Ship Tech is the connective tissue that connects Transportation Service Providers, First Mile, Middle Mile, and Last Mile to facilitate the shipping of billions of packages each year. Due to the criticality of Ship Tech systems, worldwide (WW) Amazon business organizations work with Ship Tech every year to deliver programs for network expansion, operational efficiency improvement, new feature delivery to enhance customer and operator experience, compliance asks, and more.

WW requestors submit intakes to deliver: (1) onboarding new shippers, carriers, and services to the shipping network, (2) facilitating package movement and tracking in Amazon and third-party (3P) networks, (3) changes in carrier artifacts like labels and manifests, (4) carrier configurations such as routing codes and account IDs, (5) custom tech-builds for meeting business-specific asks delivered by Ship Tech every year, and (6) support for improving the quality of Amazon's worldwide shipment infrastructure by defining the usage, configuration, and standardization of transportation milestones.

We are looking for a Program Manager to join our Ship Tech Analytics (STA) team. In this role, you will serve as the primary interface between STA's engineering and analytics teams and key business funding partners (e.g., AMZL, ATS EU, S&A). Our mission is to be a trusted partner and enabler to Amazon Operations — improving shipment tracking logic and capabilities, enabling automated shipment workflows, and delivering high-quality analytics solutions for different legs of logistics. This role offers a unique opportunity to work closely with Business teams, Operations stakeholders, Tech teams, and Senior Leaders to manage and deliver for Amazon's worldwide businesses.

Key job responsibilities
Serve as the primary interface between STA engineering and analytics teams and key business funding partners (e.g., AMZL, ATS EU, S&A/TPH), managing end-to-end business engagement across the program lifecycle.
Lead Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) with funding businesses and senior leadership; publish flash updates and monthly funding utilization and delivery reports.
Drive OP1/OP2 planning cycles for business-funded headcount, ensuring alignment between business asks and STA engineering capacity; facilitate sprint planning inputs and maintain a structured intake pipeline for continuous and ad hoc business requests.
Refine Business Requirements Documents (BRDs) from business partners and convert them into clear, actionable technical specifications for engineering consumption; identify synergies across requests to maximize engineering efficiency.
Work backwards from business need-by dates (e.g., Prime Day, Q4 Peak) to build realistic delivery roadmaps across parallel workstreams, coordinating across SDMs, SDEs, UX designers, and business stakeholders.
Track and drive feature adoption post-launch in partnership with business and operations teams; maintain accurate reporting on funded headcount utilization, delivery timelines, and TAT metrics.
Communicate program statuses and updates across a global audience; manage competing priorities and drive alignment with leadership from different teams to implement optimal solutions for the worldwide network

A day in the life
The ideal candidate is detail-oriented with superior verbal and written communication skills, strong organizational abilities, and the capacity to manage multiple stakeholders simultaneously. You will work independently and maintain professionalism under pressure, translating ambiguous business requirements into structured technical deliverables. You will be passionate about driving simple, scalable solutions to complex problems and communicating analytical results clearly to both technical and non-technical audiences. Strong analytical skills and proficiency in Excel are essential to succeed in this role.

About the team
We are a team of Program Managers who work across 20+ platform tech teams within Ship Tech, supporting transportation teams across regions. Our stakeholders span worldwide business organizations, and we contribute to several large-scale, high-visibility programs each year — including network expansion projects, carrier launches, new feature buildouts for enhanced customer experience, and operational efficiency improvements. We also support compliance programs across our worldwide stakeholders.

The Program Manager in this role will specifically support the Perfect Mile Tech (PMTech) team — a platform that powers shipment visibility, business reviews, and analytics for Amazon's worldwide operations. PMTech serves a broad builder community across Amazon, enabling teams to onboard metrics, configure dashboards, and leverage AI-powered insights for operational decision-making. The PM will manage the intake pipeline for PMTech, working with global business customers and engineering teams to triage, prioritize, and drive delivery of builder support requests and business-funded programs at scale.
We are looking for a Program Manager to work with global business customers and our engineering teams to manage business-funded programs, drive structured engagement, and deliver measurable impact at scale.

Basic Qualifications

• 5+ years of program or project management experience
• 5+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLook Ups) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements
• Experience in complex problem solving, and working in a tight schedule environment

Preferred Qualifications

• 5+ years of driving end to end delivery, and communicating results to senior leadership experience
• 4+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

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