Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce? Are you an experienced and entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you. The ideal candidate will be enthusiastic about managing challenging, lengthy projects across multiple teams and locations. We are looking for an Operations Specialist who shares Amazon's passion for the customer—someone who understands the importance of compelling delivery programs in creating an overall customer (seller and buyer) experience.

In this role, you will be responsible for working closely with sellers, seller support, customer service, sales, and 3P carriers to identify delivery and fulfillment issues faced by sellers and work with them to alleviate their acute/short-term issues. You will also partner with product management teams to identify long-term delivery and fulfillment features and programs to improve the seller and customer experience on the Amazon platform.

Role and Responsibilities:

• Monitor operations performance and work with other teams (3P Carriers, Customer Service, Seller Support, Product, Operations) to address performance issues and ensure metrics are within goals
• Work with operational teams to solve seller-reported issues
• Monitor and drive seller-impacting operational tickets to resolution
• Gather and analyze seller contacts and seller feedback to develop seller experience improvement suggestions and work with Product Managers for solutions
• Must be open to working on Saturday and Sunday, with any other 2 days of the week as off

Basic Qualifications

• 1+ years of data-driven business operations processes experience
• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Experience with Excel

Preferred Qualifications

• Knowledge of consumer product compliance processes and regulations
• Experience in regulatory compliance management with government agencies

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.