Are you passionate about driving impact, customer trust, and critical business growth through global executive customer engagement programs? Would you like to lead complex programs and bring efficiency and optimization through scalable mechanisms that drive engagement, business outcome acceleration, and cross-functional technical and innovation initiatives? Are you excited about leveraging best in class AI tooling that bring critical real-time insight and actionable analysis to the larger AWS business?

The Executive in Residence (EiR) team is a global team composed of former AWS customer CXOs and other senior leaders who have led foundational transformation at scale. The EiR Business and Operations team (EiRBO) within EiR is responsible for driving best-in-class mechanisms, tools, engagement strategy, insights, communications, rhythm of business functions, and operations across Ei Rs external engagements. EiRBO also supports and executes the team's internal cross-functional initiatives and strategy.

EiRBO is seeking a Senior Program Manager that will drive the success and scale of EiR's high-impact initiatives. The successful candidate will be responsible for developing strategy, mechanisms, and lead cross-functional initiatives that maximize impact. This includes working with both external (AWS customers, partners, analysts, event organizers, and publishers) and internal AWS stakeholders (Marketing, Sales, Partner, Solution Architecture, Professional Services, and others). This position also works closely with EiR leadership and the EiRBO team leader to manage key organizational initiatives.

The right candidate will possess a strong program management background and demonstrated experience working on cross-functional projects. The ability to think big, take initiative, influence senior executives, and independently operate with minimal day-to-day oversight will be critical. The successful individual will thrive in an entrepreneurial environment and not be hindered by ambiguity or competing priorities. They can roll up their sleeves, dig in, and get the job done.

As EiRBO Senior Program Manager, you will anticipate bottlenecks, provide escalation management, and make smart tradeoffs that balance business needs against constraints. An ability to take complex programs and break them down into executable workstreams, develop clear specifications and communications, and deliver results in a timely manner is expected. Maturity, high judgment, the ability to influence, analytical talent, and leadership are essential to success in this role.

• Key job responsibilities
• Own and develop strategic program frameworks for EiR's high-impact customer engagement and internal operations initiatives, driving end-to-end delivery from design through execution.
• Define and implement comprehensive measurement systems to track, report, and continuously improve program effectiveness across EiRBO's portfolio of initiatives.
• Drive cross-organizational alignment and execution of strategic initiatives by influencing and aligning stakeholders.
• Proactively identify and mitigate program risks before they impact stakeholder timelines, customer commitments, or business outcomes.
• Lead, incubate, and scale new mechanisms and executive engagement programs.
• Own monthly and quarterly business reviews and annual planning processes (including budgeting, goaling, and finance cycles), ensuring timely executive-level communications and briefings.
• Develop scalable solutions that accelerate business outcomes, deepen engagement between Ei Rs and AWS customers' C-Suite executives, and reduce operational friction over time.
• Drive adoption and integration of AI-powered tools and analytics to surface real-time insights, improve operational efficiency, and inform strategic decision-making.
• Maintain accurate program documentation, team wikis, and cross-functional alignment artifacts to ensure continuity and institutional knowledge retention.
• Anticipate bottlenecks, manage escalations, make tradeoffs, and balance business needs against constraints across a portfolio of concurrent programs.

A day in the life
Your day centers around driving the mechanisms and programs that power EiR's global impact. You might start by reviewing engagement data from a recent EiR Campaign to surface insights for an upcoming executive briefing, then shift to aligning cross-functional stakeholders on a new EBC program framework. Afternoons may involve facilitating a QBR planning session, refining an AI-powered reporting workflow, or partnering with AWS Marketing and Sales on a joint go-to-market initiative. No two days are identical — but each one moves the needle on EiR's ability to engage, influence, and accelerate outcomes for AWS's most strategic customers.

About the team
The Executive in Residence (EiR) team is a global team composed of former AWS customer CXOs and other senior leaders from within Amazon and AWS who have led foundational transformation and innovation at scale. Ei Rs serve as trusted guides to AWS customer executives in guiding their own transformation and innovation strategy, and help in developing mental models, frameworks, and strategies to help customers rapidly transform their businesses using the AWS cloud. The EiR Business and Operations (EiRBO) team is responsible for the mechanisms, tools, engagement strategy, insights, communications, and operations that power EiR's impact.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture:

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and Amaze Con (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth:

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Bachelor's degree
• Experience implementing repeatable processes and driving automation or standardization

Preferred Qualifications

• Experience in complex problem solving, and working in a tight schedule environment
• Experience working cross functionally with tech and non-tech teams
• Experience with AI-powered productivity and analytics tools and a demonstrated ability to apply them to drive operational efficiency
• Strong written and verbal communication skills, with a track record of presenting to senior management and executives

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Arlington - 115,600.00 - 160,000.00 USD annually
USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually