Amazon is seeking enthusiastic and engaging Tour Leaders to lead immersive 90-minute in-person tours of our state-of-the-art Robotics Fulfillment Centers. As a Tour Leader, you will play a crucial role in showcasing Amazon's technology, innovative processes, and dedicated workforce to a diverse audience. This position offers a unique opportunity to highlight Amazon's rich history, our commitment to being Earth's Best Employer, and our ambitious Climate Pledge goals. We are seeking an enthusiastic individual with good communication skills and attention to detail in providing informative and engaging tours of their fulfillment center. The ideal candidate is passionate about technology, sustainability, and creating exceptional customer experiences.
At the end of each day, you'll review feedback from tour participants and contribute to continuous improvement efforts for the tour program.

Key job responsibilities

1. Conduct multiple 90-minute tours per day, providing an engaging and informative experience for visitors.
2. Develop a deep understanding of Amazon's fulfillment processes, robotics technology, and company history.
3. Effectively communicate complex technical concepts to audiences with varying levels of technical knowledge.
4. Highlight Amazon's commitment to employee development, safety, and well-being.
5. Educate visitors about Amazon's sustainability initiatives and the Climate Pledge.
6. Ensure tour groups adhere to all safety protocols and facility regulations.
7. Maintain positive site relationships and participate in site & community engagement activities

Staff and train Ambassador & Proxy teams:

1. Respond to questions from tour participants accurately and professionally.
2. Collaborate with fulfillment center teams to stay updated on the latest developments and processes.
3. Maintain and update tour content to reflect new technologies and company initiatives.
4. Collect and report feedback from tour participants to improve the overall experience.

A day in the life
As a Tour Guide at an Amazon Robotics Fulfillment Center, your day will be dynamic and engaging. You'll start by reviewing the day's tour schedule and preparing any necessary materials. Before each tour, you'll greet visitors, provide safety briefings, and distribute required protective equipment.
During the tours, you'll guide groups through various sections of the fulfillment center, explaining the intricate dance between human associates and robotic systems. You'll showcase how customer orders are processed, picked, packed, and shipped with incredible efficiency. Throughout the tour, you'll weave in stories about Amazon's history, our commitment to employee growth, and our sustainability efforts.
Between tours, you'll have time to refresh your knowledge, update tour content, and collaborate with colleagues on our global team. You may also participate in training sessions to enhance your skills and stay current on Amazon's latest innovations.

About the team
You'll be joining a passionate team of Tour Leaders and program managers around the world that are dedicated to showcasing Amazon's innovation and commitment to customer obsession. Our team works closely with various departments within the fulfillment center, including operations, robotics, human resources, and sustainability teams. We're a collaborative group that values creativity, continuous learning, and the ability to inspire others. As part of this team, you'll have the opportunity to contribute to the development of tour content and help shape the public's perception of Amazon's fulfillment operations.
This role offers an exciting opportunity to be at the forefront of Amazon's technological advancements while developing valuable public speaking and customer engagement skills. Join us in sharing Amazon's story and inspiring the next generation of innovators!

Basic Qualifications

• Experience in English-language communication skills, both written and verbal
• Public Speaking Experience
• Ability to conduct multiple tours per day (5 days per week) onsite in a Fulfillment Center. This includes frequently moving around the building while ensuring groups are adhering to all safety procedures.

Preferred Qualifications

• Experience in Fulfillment Operations
• Customer Service Experience
• Experience leading teams
• Tourism/Hospitality Industry Experience
• Ability to quickly adapt to a changing work environment and priorities
• An entrepreneurial spirit, including the ability to work independently and autonomously

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.

USA, NC, Charlotte - 20.00 - 29.00 USD hourly