Do you aim to have a dynamic impact on the world?
Are you up for creating solutions and solving tomorrow’s problems today?
Then we have the opportunity for you!

We’re seeking an efficient ICQA Operations Manager to take ownership of our fulfillment center Inventory Control and Quality Assurance (ICQA). Our fulfillment centers sit at the heart of Amazon’s rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfillment center, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today.

These fulfillment centers are fast-paced and high reward environments, where adherence to policies and procedures is key. We need the right type of leader to ensure that we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession.

Key job responsibilities

Your role and responsibilities in the ICQA Team:

• Support safety programs and compliance to ensure a safe work environment for all Associates
• Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX,
• Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team
• Plan for and identify root causes of inventory deviation, via cause and effect analysis
• Strategic planning and forecasting, alongside assigning and directing work
• Lead and supervise a team in Inventory Control / Quality Assurance operations within the Fulfillment Center
• Manage Ops Lead's in ICQA functions and drive team performance
• Drive process improvements and team members’ ability to keep pace with our rapid growth, while motivating others and reducing employee turnover

Basic Qualifications

• Bachelor's degree or equivalent
• Knowledge of and proficiency in Excel and SQL
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience in project and program management and delivering key business outcomes
• Experience in people management
• Experience in communication and presentation skills, both written and verbal in Portuguese & English

Preferred Qualifications

• Experience in lean or six sigma methodologies for operational, process, and performance improvement projects including process mapping and process re-design
• MBA, or Bachelor's degree in management, business administration, economics, engineering, marketing

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.