Do you have a passion for customer experience? The ability to build rapport with sellers and fix problems? Join our new and exciting Customer Success function!
Veeqo is a comprehensive multi-channel shipping and inventory management software, acquired by Amazon in 2021, designed to streamline e-commerce operations for fast-growing businesses. The software integrates with various marketplaces (like Amazon, e Bay, and Shopify), offering centralized order management, automated shipping label generation, rate comparison across carriers, real-time inventory syncing, and warehouse management capabilities.
The Veeqo Customer Success Agents are responsible for the acquisition, onboarding and feature adoption of smaller sellers. They turn US sellers who have created a Veeqo account, into active shippers, through product demos, guided onboarding sessions and webinars. Customer success helps sellers access all of the elements of the Veeqo product. Our customer success agents are strong communicators, comfortable leading video calls either 1:1 or to a large audience, and have exceptional written and spoken English. The skill set required is closely aligned to our customer support team, meaning high product knowledge, understanding the pain points and nuances of onboarding and being able to fix things quickly for sellers. There will also be opportunity for outbound sales activity as the team develops, which we anticipate from Jan 2026.
Customer Success agents are measured by volume of customer contacts, number of success appointments booked, number of webinars completed, number of product updates shared and number of potential churn contacts. As we build out this new team we will define and measure a clear set of input goals.
Key job responsibilities
As Customer Success Agents, selected candidates will play a crucial role in helping sellers maximize Veeqo's potential by providing learning sessions and strategic guidance on optimizing shipping operations. The position requires excellent communication skills, and the ability to understand sellers' business needs to help them achieve operational efficiency, cost savings, and scalability through features like bulk shipping, and multi-channel inventory management. Through this role, CSUC agents directly impact sellers' success by enabling them to reduce shipping costs, prevent overselling, and streamline their fulfillment processes across all sales channels.

Basic Qualifications

• Experience building customer relationships, identifying business opportunities for clients and increasing adoption and utilization of company products
• Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
• Experience with analytical tools and ability to dive deep into metrics and reporting
• 3+ years of experience in customer success or a similar role.
• Strong organizational skills and attention to detail.
• Self-Starter: Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm.

Preferred Qualifications

• Experience in medium to high complexity data analysis using Excel, requiring the use of pivot tables and/or other data manipulation features and formulas
• Experience with analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft One Note, and Microsoft Share Point
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