Amazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon offers everything from books and electronics to tennis rackets and diamond jewelry. We operate sites in Canada, China, France, Germany, Italy, Japan, Spain, and United Kingdom and maintain dozens of fulfillment centers around the world, which encompass more than 26 million square feet.

The successful candidate will be comfortable must have strong Customer Management, Analytical and Communication skills, and have a passion for using data to identify failure toot causes and drive business decisions.

Amazon is looking for a dynamic, self-starting Procurement Risk Specialist to develop the internal and external customer-facing support strategy and operational support processes. The individual selected for this role will:

• Possess a Procurement Operations background with demonstrated experience executing medium-to-large programs, preferably in the customer experience and process transformation space.

• Demonstrate highly-developed analytical skills including the ability to quickly synthesize, distill, and draw conclusions from large amounts of disparate data.

• Identify Customer Experience improvement opportunities and work end to end till fix.

• Deep dives and completes root cause analysis of CX outliers and trends and drives resolution of issues to closure.

• Able to balance dive deep and insights generation skills to drive structural fix.

• Able to influence stakeholders without authority to drive changes programmatically.

• Report CX project metrics, status updates and track own goals.

• Drives voice of the customer mechanisms to surface and address customer pain points on a continuous basis

  Major Responsibilities:
  · Use data analyses to develop solutions to improve customer experience and to guide business decision making
  · Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations
  · Work with business and tech teams to meet business requirements
  · Build and manage key stakeholder relationships and adapt existing data and digital solutions/technologies e.g. RCA/ RPA Methodology development. Follow established methods on projects & drive operational controls for all projects and teams
  · Ensure critical metrics for the Experience Excellence Services are met. Handle the collection of customer feedback and identify optimization areas. Identify and handle risks in relation to Business Services underpinning business processes
  · Lead initiatives to find opportunities, gather high level requirements, perform high level system impact analysis, and work directly with customer teams to identify and develop business cases, and acquire sponsorship. Ensure insights from Experience Analytics is provided to relevant partner
  · Responsible for the end-to-end process related to PR creation, Approval and PO Amendments. Primary responsibilities include managing relationships with different stakeholders such as Corp AP, Accounting, Payroll, Vendor Management and global Amazon employees.
  · Performs analysis on weekly and monthly basis on spend data, process inflow, invoice related queries for process improvement areas.
  · Prepare process metric by studying data and provide deep dive analysis on major contributors
  Drive effective teamwork, communication, collaboration and commitment across both Global and India teams

Basic Qualifications

• Bachelor's degree, or 2+ years of equivalent experience

Preferred Qualifications

• Bachelor's degree, or 1+ years of work experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.