AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us. We are looking for those candidates who just don’t think out of the box, but make the box they are in ‘Bigger’. The future is now. Do you want to be a part of it? Then read on!

The Agentic AI Senior Training Specialist provides an exceptional learning experience, facilitating blended learning for the AGI-DS org. The role requires the ability to support planning, scheduling, coordination and execution of end-to-end training. The Agentic AI Senior Training Specialist will work closely with the Training Manager to track and drive completion of training reporting and task completion through different tools and platforms and support AI Agentic Trainees to do the same. Agentic AI Senior Training Specialists also work to identify areas of improvement at a site level and to drive innovation within training approaches, with the goal to scale these innovations to the wider, global network.

Key job responsibilities

• Training Delivery & Facilitation
• Deliver classroom training in accordance with approved curriculum standards and learning objectives
• Maintain current theoretical and practical proficiency across all assigned training programs
• Demonstrate subject matter expertise by remaining current on relevant tools, processes, procedures, and instructional methodologies
• Learning Environment Management
• Cultivate and maintain an organized, productive, and inclusive learning environment conducive to trainee success
• Monitor and assess trainee performance on an ongoing basis to identify development opportunities and implement targeted interventions
• Provide timely coaching, constructive feedback, and performance support to ensure optimal trainee outcomes
• Stakeholder Communication & Reporting
• Communicate trainee engagement levels and performance metrics to the Training Manager, highlighting areas requiring attention
• Share batch-specific observations and insights to enable proactive corrective measures
• Provide regular progress updates to relevant stakeholders regarding ongoing training initiatives and resource requirements
• Administrative & Systems Management
• Administer learning management systems, including trainee enrollment, scheduling, and technical troubleshooting
• Generate and distribute training reports in accordance with established templates and quality standards
• Maintain accurate documentation of training activities and outcomes
• Continuous Improvement
• Collect and analyze feedback on training program effectiveness through surveys, observations, and direct assessment
• Synthesize feedback and share actionable insights with relevant stakeholders to drive program enhancement
• Develop, document, and implement process improvements to elevate training quality across the network
• Collaborative Support
• Partner with the Training Manager on strategic initiatives to optimize training delivery and team performance
• Execute delegated responsibilities that contribute to broader training objectives and organizational goals

Basic Qualifications

• Bachelor's degree or equivalent
• Experience in a training role, including technical training, or a mix of training, performance management and coaching/mentoring, or experience in facilitating
• Experience working independently and collaborating effectively in a remote team environment
• Skilled in and can demonstrate experience with planning, creating, implementing, delivering and assessing various types of training
• Communication skills for the purpose of knowledge transfer and skill development, including explaining technical topics to novices and collaborating with subject matter experts and managers
• Experience with one-to-many and one-to-one communication skills in both classroom and tutorial settings
• Knowledge of adult learning and training practices

Preferred Qualifications

• Experience in natural language data labeling, data annotation, linguistic annotation or other forms of data markup
• Experience using GenAI tools
• Familiarity with critical concepts such as Python, scripting language, data structures etc
• Experience in ML, with a strong understanding of data annotation/ML workflows and concepts
• Demonstrated working knowledge of e Learning development tools such as Captivate, Articulate Studio/Storyline, Camtasia, Adobe Photoshop/Illustrator
• Ability to use multiple learning methods and link appropriate methods with subject matter
• Experience working with a globally distributed management organization

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, MA, Boston - 56,800.00 - 83,100.00 USD annually
USA, WA, BELLEVUE - 80,200.00 - 85,000.00 USD annually