Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon Global IT Support! We’re looking for people who strive to “Work Hard. Have Fun. Make History.”
Amazon, is seeking bright, adaptable, and hardworking applicants to work at our Corporate Office. IT Support Engineers work with Amazon teams to provide and support the IT equipment and services they need. We treat Amazon employees as our customers and provide timely, accurate, and professional support. A successful IT Support Engineer I excel in a fast-paced, team environment and possesses excellent communication skills. They have a high degree of technical aptitude over a large scope of IT software, hardware, and networking disciplines.
Regular activities include:
Windows/Mac/Linux OS deployment
Providing on-site tech support
LAN troubleshooting and support
Troubleshooting AV systems, particularly large or complex integrated systems
Collaborating IT Program to improve customer satisfaction

Key job responsibilities

KEY RESPONSIBILITIES:

Provide contact-based in-person desktop support for Amazon employees in the Hong Kong office.

Manage various routine processes such as new hire onboards, computer life cycle management, asset management, computer imaging, hardware warranty support and hardware recycling.

Work with other internal IT technical service owners to uphold system SLAs with a rotating On-call schedule for production support issues.

Participate in the development, implementation and administration of processes and procedures to ensure the reliability, recoverability, and optimum performance of user hardware and local services.

Research, procure, vet and deploy new hardware and software solutions.

Direct internal and external service provider engagements, as needed, in the processing of support requests for effective and timely resolution of issues.

Basic Qualifications

• 3+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• 3+ years of troubleshooting in a multi-user high availability environment experience
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• 2+ years of IT client, server, and network service delivery experience
• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 2+ years of supporting and maintaining a corporate network environment experience
• Bachelor's degree

Preferred Qualifications

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience supporting video conference and teleconference equipment

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.