Revolutionize Customer Experience through Innovative CRM Solutions

We're seeking a passionate Salesforce Developer to transform how we deliver exceptional customer experiences at Amazon. In this role, you'll be at the forefront of building scalable, CRM solutions that drive operational excellence and customer delight.

Key job responsibilities

• Basic Qualifications
• Design and implement sophisticated Salesforce solutions that enhance organizational productivity
• Lead technical sprint reviews, establishing high-quality development standards
• Proactively identify and execute operational improvements and system customizations
• Manage comprehensive release processes for application development and updates
• Collaborate with cross-functional teams to document and optimize business processes

Preferred Qualifications:

• Advanced certification in Salesforce development
• Experience with large-scale enterprise CRM implementations
• Knowledge of integration strategies across complex technical ecosystems
• Demonstrated track record of delivering innovative technical solutions
• Experience in e-commerce or logistics technology platforms

A day in the life
Your day will be a dynamic blend of technical innovation and collaborative problem-solving. You'll dive deep into Salesforce configurations, design intuitive system improvements, and work closely with cross-functional teams to streamline complex business processes. Expect to engage in strategic project planning, code reviews, and creative solution development that directly impacts Amazon's customer experience.

About the team
We are a collaborative, forward-thinking group dedicated to pushing the boundaries of customer service technology. Our team thrives on innovation, continuous learning, and making meaningful impacts at a global scale. You'll join a dynamic environment where your technical expertise and creative thinking can transform how we serve millions of customers worldwide.

Basic Qualifications

• 5+ years of relevant IBM Cognos TM1/Planning Analytics work including system configuration, model building and developing reports or dashboards with TM1 experience
• Bachelor's degree in Computer Science, Software Engineering, MIS, or a related field
• Experience in IBM Cognos TM1/Planning Analytics work including system configuration, model building and developing reports or dashboards with TM1
• Experience building complex software systems that have been successfully delivered to customers
• Experience in corporate finance including budgeting/planning, forecasting and reporting
• Experience working with technical and business stakeholders from global cross-functional teams

Preferred Qualifications

• Knowledge of the capabilities and constraints of the SFDC CRM application coupled with a good understanding of HR business processes
• Experience implementing at least two full life cycle SFDC implementations successfully
• Experience in a test-driven and formal QA development environment, including development, staging, production (or equivalent) deployment cycles
• Experience working in an Agile or Scrum environment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 115,800.00 - 160,000.00 USD annually