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Customer Service
- Do you want to work hard, have fun, and make history? Do you think fast, dive deep, and get things done?
We are seeking a Senior Manager:
- Technical to join Alexa Devices team and be part of building the revolutionary Alexa+.
In this role, you will lead the concept, development and launch of Alexa devices. You will work closely with a high-energy team consisting of HW, OS, and software engineering, user experience, finance, marketing, customer service, and Amazon leadership, and ship devices to customers globally. You will lead teams through high complexity and ambiguity product development cycles, while building excellent intuition for one-way door decisions. In this role, you will also work on hardware systems and platform Software/OS – bringing in your unique perspective into the complex systems that make great products.
You will work with a broad array of technical and non-tech stakeholders – from design to architecture and core technologies all the way through product development and commercialization. You will have visibility at the highest levels of Amazon Devices' leadership team. You will innovate on new devices, features and experiences, even as you manage the operational rigor of rolling out high quality devices on time and within budget. Finally you will ship Alexa Devices to millions of customers.
This role is a good fit for someone who has strong customer focus and product sense, combined with an established track record in consumer technology products, and connected devices.
- Key job responsibilities
- Lead the development of the consumer-focused product strategy and vision for next-generation devices and experiences
- Oversee programs in various stages of the lifecycle- from ideation to development to launch.
- Define creative, high quality, long term product roadmaps based on team strategy and vision
- Develop detailed business requirements and user stories that are used to create product specifications and architecture for each product and application
- Manage prioritization and trade-offs among customer experience, performance and operational support load
- Drive product launches in concert with Engineering, Operations Go to Market, PR, and other Product teams
- Create buy-in for the product/feature/service vision and strategy with technical and leadership teams
- Operate with influence across a variety of cross functional technical, design and commercial teams
Basic Qualifications
- 6+ years of team management experience
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
Preferred Qualifications
- Experience delivering consumer software products and services in a high growth environment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 197,900.00 - 267,800.00 USD annually
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Amazon
PublicAmazon.com, Inc. is an American multinational technology company engaged in e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence.
10,001+
Employees
Seattle
Headquarters
Reviews
2.9
10 reviews
Work Life Balance
2.8
Compensation
3.7
Culture
2.5
Career
2.3
Management
2.1
35%
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Pros
Good pay and compensation
Strong benefits package
Flexible scheduling options
Cons
Poor management and leadership
Limited growth and promotion opportunities
High stress and demanding work environment
Salary Ranges
2 data points
L2
L3
L4
L5
L6
M3
M4
M5
M6
Intern
L2 · Revenue Operations L2
0 reports
$163,421
total / year
Base
$65,368
Stock
$81,711
Bonus
$16,342
$114,395
$212,447
Interview Experience
10 interviews
Difficulty
3.7
/ 5
Duration
21-35 weeks
Offer Rate
20%
Experience
Positive 10%
Neutral 10%
Negative 80%
Interview Process
1
Application Review
2
Recruiter Screen
3
Online Assessment
4
Technical Phone Screen
5
Onsite/Virtual Loop
6
Team Matching
7
Offer
Common Questions
Coding/Algorithm
System Design
Behavioral/STAR
Leadership Principles
Technical Knowledge
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