The Global Tech Strategy & Engagements manager serves as the strategic architect of AGS Tech's global portfolio strategy and thought partner to the AGS Tech Leader on enterprise-wide business and investment decisions.
This customer-focused, proactive leader will be responsible for directing forward-looking execution of business priorities — working directly with the AGS Tech Leader to make the organization faster, smarter, and more aligned. That means turning portfolio strategy into real outcomes by working through people, setting up the conditions for good decisions, and keeping leaders across AGS Tech moving in the same direction. They cut through the noise, reduce friction, and make sure the right conversations happen before they become the wrong problems.
This is a senior leadership role that calls for someone who is genuinely invested in helping others succeed and understands that how an organization operates, communicates, and builds trust directly affects business results. The strongest candidate has a history of making the people around them better, not just the work.
This role manages the engagement team, connects Finance, HR, Operations, and technical leadership, and owns the outcomes that matter most to AGS Tech organization.
This position requires up to 50% travel and must be based at an AWS Hub Location.

Key job responsibilities

• 1.

Strategic Customer Engagement & Business Development:

• Prioritize and orchestrate high-impact customer meetings in close coordination with senior leadership to maximize business outcomes
• Guide and oversee complex engagements with enterprise customers, ensuring appropriate next steps, follow-through, and accountability across direct and indirect organizations
• Drive new business development, increase and sustain existing business relationships, and oversee strategic follow-up for AWS's largest customers
• Participate in executive-level customer meetings, determine appropriate attendee slate, consolidate actions, and ensure timely execution across matrixed stakeholders

Engagement Strategy & Framework Development:

• Develop and scale key service KPIs, metrics, and dashboard frameworks to measure engagement effectiveness
• Identify target audience segments and enact tactics to improve penetration and engagement among priority customer groups
• Create comprehensive frameworks to communicate with targeted audiences in partnership with leaders across the organization and broader Amazon ecosystem
• Dive deep into data to understand customer behavior and identify actionable insights that drive customer value

Executive Narrative & Strategic Amplification:

• Shape strategic direction and executive narrative at VP level, influencing external and internal perception
• Own the strategic framing of VP-level engagements, ensuring customer interactions, executive briefings, and industry forums amplify AGS Tech's strategic direction and business impact
• Elevate engagements from event execution to strategic business conversations that demonstrate measurable differentiation and competitive positioning
• Lead the development of the executive narrative that translates AGS Tech's portfolio strategy into compelling business value propositions for customers, partners, and internal stakeholders
• Ensure engagement content is grounded in the global portfolio strategy and highlights enterprise-level business impact, not tactical project updates
• Position AGS Tech's capabilities as a strategic business advantage through thought leadership and executive-level storytelling
• 1. Strategic Business Integration & Cross-Functional Leadership
• Counsel the AGS Tech Leader and directors on strategy and impact the field team across business units through portfolio decisions and team leadership
• Serve as the AGS Tech Leader’s strategic thought partner on enterprise-level business decisions, providing clarity across geos and enabling portfolio-level tradeoffs grounded in measurable business impact
• Partner with Finance to translate strategic direction into investment models, business cases, and funding frameworks that align with long-term portfolio priorities and capability development
• Define the capability and talent strategy that enables portfolio execution, translating strategic investment direction into skill requirements and capacity models in partnership with HR and Operations
• Act as enterprise integrator across geo leaders and key business stakeholders (Finance, HR, Operations), ensuring strategic roadmaps drive measurable business outcomes and competitive advantage
• Develop and institutionalize strategic frameworks that enable consistent, data-driven prioritization of initiatives across the global organization

Enterprise Portfolio Strategy & Investment Management:

• Own organization-wide portfolio architecture and strategic investment decisions across AGS Tech
• Design and institutionalize the global portfolio strategy architecture across AGS Tech, establishing a unified enterprise lens that enables strategic prioritization, investment tradeoffs, and measurable impact visibility at the AGS Tech Leader level
• Define the strategic investments that drive where AGS Tech allocates capital, talent, and capabilities across geos — partnering with technical leaders to translate business strategy into technical direction
• Create enterprise-wide decision frameworks that enable the AGS Tech Leader to sequence major initiatives, assess global portfolio health, identify strategic gaps, and manage risk concentration across the business
• Drive cross-geo strategic alignment to ensure regional roadmaps reflect and reinforce the global direction, operating as the principal integrator across geo leaders
• Provide forward-looking strategic insight into portfolio evolution, competitive positioning, and differentiation opportunities grounded in business impact analysis

Program & Project Management:

• Support and lead strategic initiatives and cross-functional projects contributing to organizational success
• Plan, lead, and facilitate leadership and team offsites, prioritizing messaging and presentation development
• Manage multiple high-profile projects of varying timelines simultaneously across distributed stakeholders without direct ownership of resources
• Oversee cross-channel go-to-market strategy execution
• Lead and facilitate VP-level leadership forums and strategic planning sessions — prioritizing agenda design, messaging, and outcome clarity
• Develop and track key engagement and portfolio KPIs, metrics, and dashboard frameworks to measure effectiveness and business impact
• 1. Team Leadership
• Manage team of strategists, planners, and engagement professionals
• Foster an inclusive and diverse culture through initiatives, training & education, and communications
• Develop talent and build organizational capability in strategic engagement
• Connect Finance, HR, Operations, and technical leadership around shared strategic priorities
• Build organizational capability in executive communications and portfolio management

Basic Qualifications

• 7+ years of large-scale IT deployment or program experience
• 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 7+ years of technology role experience
• Bachelor's degree in Computer Science, Engineering, Math, Operations Research, or a related field
• Knowledge of distributed applications and the engineering lifecycle from conception to delivery
• Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion

Preferred Qualifications

• Experience implementing AWS/cloud services
• Experience in a customer-facing role, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
• Experience managing large technical programs, particularly at high growth startups or large enterprises
• Experience working in a sales organization

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 221,100.00 - 299,200.00 USD annually