Leo is Amazon’s low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we’ve designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.

Export Control : This position requires that the candidate selected be a U.S. Citizen in order to comply with U.S. government-imposed requirements related to the nature of the work and/or where it will be performed.

Leo Devices & Systems Infrastructure team is looking for an experienced Service Now Engineer/Developer to join our team. This role will be responsible for the configuration, development, and ongoing maintenance of the Service Now platform, ensuring that it meets the needs of our business while delivering a smooth, high-quality user experience. As a Service Now Administrator, you’ll manage and configure modules, implement workflows, and provide technical support, playing a key role in driving process automation and enhancing service delivery across the organization.

• Key job responsibilities
• Architecture
• Knowledgeable of Service Now’s core capabilities, extensibility, and best practices when designing solutions for business customers.
• Administration – Experience upgrading, configuring, and maintaining Service Now’s core, modules, workflows, and integrations with minimal disruption to business customers.
• Support
• Troubleshoot and resolve user and service issues along with optimizing performance of Service Now, integrations, and customization.
• Customizing
• Create and modify forms, fields, and UI elements using JavaScript, Glide API, and Service Now scripting to meet business requirements.
• Workflow and Integrations
• Build and maintain integrations with external systems using REST/SOAP APIs, MID Servers, and third-party tools.
• Middle-ware and ETL architecture and development
• Design, develop, and deploy resources for interfacing Service Now with other systems.
• Reporting and Analytics
• Create and maintain dashboards, reports, and data analytics tools to improve decision-making and service delivery.

A day in the life
Leo Devices & Systems Infrastructure is looking for experienced and dedicated team members to help manage the administration, maintenance, and development of the Service Now platform for the organization along with other team services and its respective infrastructure. The ideal candidate is innovative and has great problem-solving skills. You must be very comfortable working on core application administration, creating workflows, data management, scripting and process automation. You will need to work with non-technical and technical teams to translate business cases to scalable solutions for multiple teams.

About the team
Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright and driven people. We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.

Basic Qualifications

• Bachelor's degree or above in Computer Science, Computer Engineering, Information Management, Information Systems, or other related discipline
• Experience working with customers, technical teams, and management to collect requirements, describe software product features, and technical designs
• 3+ years of database administration experience
• Certified Service Now Administrator (CSA) and Certified Application Developer (CAD).
• 3+ years of direct experience with the Service Now platform as a administrator, developer and/or comparable role.
• 3+ years experience customizing Service Now visual interfaces with HTML, CSS, and Javascript.
• 1+ years with scripting automation for administration, configuration, and data processing using Python, Javascript, Shell, or other contemporary scripting runtimes.
• 1+ years experience with systems automation and orchestration such as Ansible, Terraform, Chef, Puppet, CloudFormation, CDK, etc.
• 1+ years Service Now integrations with external systems using REST/SOAP APIs, MID Servers, Integration Hub, and third-party tools
• 1+ years computer networking, operating systems, storage, virtualization, and server operations

Preferred Qualifications

• Experience building services using AWS products
• Experience utilizing AWS cloud solutions in a DevOps environment
• Other experience with developing and managing software services on major cloud service providers (e.g. GCP, Azure, Alibaba, Oracle, etc.).
• Certified Implementation Specialist
• IT Service Management, - Service Mapping, - Discovery, and/or
• Risk and Compliance.
• On-premise infrastructure experience including hyper-converged and enabling/associated technologies such as virtualization, networking, and storage engineering and management.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Arlington - 129,200.00 - 174,800.00 USD annually
USA, WA, Bellevue - 129,200.00 - 174,800.00 USD annually