Digital Acceleration is Amazon’s e-commerce engine driving digital products, including Kindle, Audible, Music, Video, and Prime. user experience for our digital catalog, pricing, promotions, and data teams — creating a world-class experience for our internal customers. If you're passionate about leading UX improvements and shaping innovative GenAI experiences that drive process efficiencies that impact how millions engage with digital products, this is your opportunity to make a global impact.

We are looking for an experienced leader with both creative and technical expertise to deliver customer-obsessed UX tmeasurably enhances our internal client experience. In this role, you will have the opportunity to lead and shape how we simplify and streamline client interactions, delivering exceptional experiences that empower our internal teams. You will define and propose new design patterns, interaction models, and features that delight across various customer personas, leveraging GenAI capabilities to create innovative solutions and unlock significant process efficiencies..

In this role, you will work backwards from a client experience north star, collaborating closely with product and development teams to innovate, implement, and iteratively explore concepts. Your ability to think conceptually, break down work into immediate and long-term phases, and influence across broad stakeholder groups will be key to your success. You will synthesize both qualitative and quantitative inputs to propose and help deliver innovative features that transform how our internal customers work.

This role demands strong written and verbal presentation skills, an ability to dive deep into technical details, a data-driven mindset, sound business judgment, a deep curiosity about how things work, and a passion for improving customer experiences and delivering world-class solutions for our internal teams.

• Key job responsibilities
• Own the UX of a foundational framework for digital ecommerce at Amazon
• Translate complex customer interactions into simple, engaging user-centered solutions.
• Quickly and thoroughly create user flows, wireframes, low-fidelity and high-fidelity design mockups, and interactive prototypes.
• Lead the vision for a customer-centric UX, working closely with product and development teams to implement innovative concepts that simplify and expedite the Amazon client experience.
• Synthesize qualitative and quantitative inputs to support decision-making and delivery of new features.
• Communicate complex, interactive design concepts clearly and persuasively across different audiences and varying levels of the organization.
• Collaborate with cross-functional teams to influence and align with business objectives
• Manage multiple projects, prioritizing based on business impact and customer outcomes.

About the team
Amazon Digital Acceleration powers ordering, subscriptions, and device management for Prime, Amazon Video, Music, Audible, Alexa, and Kindle, amongst other digital businesses. We process billions of digital purchases every year and enable our digital businesses to grow their businesses worldwide. We are on a mission to be earth's best provider of one-time and recurring digital commerce, delivering a seamless and enjoyable post-purchase customer experience.

Basic Qualifications

• 8+ years of design experience
• Have an available online portfolio
• Experience with design tools such as Photoshop, Illustrator and In Design and prototyping in HTML, JavaScript, CSS, Ajax

Preferred Qualifications

• Experience applying scrum to visual or UX design processes
• Experience with UX design of complex workflows

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 137,800.00 - 186,400.00 USD annually