The Learning Experience Team is seeking an experienced facilitator to deliver exceptional training experiences that drive operational excellence and customer service quality for our remote customer service associates. This role is essential for maintaining the highest standards in training delivery while ensuring consistency across all training locations. The Training Specialist serves as a subject matter expert, educator, and mentor responsible for delivering customized training programs aligned with Blink's processes and customer service standards. This individual will directly train remote customer service associates while certifying and quality-assuring third-party site trainers to maintain consistent training standards across all locations.
Key job responsibilities

• Training Delivery
• Facilitate engaging, interactive training sessions for remote customer service associates
• Deliver customized training programs that align with Blink's operational processes and customer service excellence standards
• Adapt training approaches to meet diverse learning styles and needs
• Maintain expert-level knowledge of Blink's systems, processes, and procedures
• Third-Party Trainer Certification
• Certify and quality-assure trainers across third-party sites to ensure consistent training delivery
• Conduct train-the-trainer sessions and provide ongoing coaching support
• Monitor and evaluate third-party trainer performance against established standards
• Provide feedback and development plans to improve trainer effectiveness
• Mentorship & Continuous Improvement
• Serve as a trusted resource and mentor for trainees and fellow trainers
• Identify training gaps and recommend program enhancements
• Contribute to curriculum development and training material updates
• Stay current on adult learning principles and innovative training methodologies
  About the team
  Our team is dedicated and responsible for the learning development and delivery of Blink Customer Support associates. We design, create and deliver learning solutions to enhance associate knowledge around our products and services to provide a world class customer experience. We offer learning programs that support new hire onboarding, product knowledge, troubleshooting, and the customer experience.

Basic Qualifications

• Experience in facilitating, or experience with Learning & Development and course facilitation or an equivalent professional qualification
• Proven track record delivering virtual training programs
• Strong understanding of adult learning principles and instructional best practices
• Excellent communication and presentation skills
• Proficiency with virtual training platforms and learning management systems
• Ability to assess learner performance and provide constructive feedback

Preferred Qualifications

• Experience training customer service or operations teams
• Train-the-trainer certification or experience
• Familiarity with Blink or technical troubleshooting
• Experience working with third-party vendor partners
  Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
  Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
  Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Hawthorne - 70,400.00 - 74,600.00 USD annually