We are looking for an innovative and results-oriented Sr. Product Manager-Tech to envision the future and build well-integrated best in class Human In The Loop (HITL) tooling platform and also help us evolve HITL capabilities to meet the rapidly evolving business needs in AI space. You will partner with business and ops leaders to define requirements, understand the user pain points, and partner with tech leaders to define technologies, using your technical background to weigh the pros and cons of technology choices and propose relevant options. You will define delightful and integrated user experiences, and influence teams inside and outside your own organization to bring best-in-class functionality into our tools, continuously raising the bar on the user experience. You will also bring industry knowledge to the team both on operations processes and tooling and define and drive HITL capability and tooling evolution.

• Key job responsibilities
• Understanding customer (internal and external) needs, defining clear project plans and executing to high expectations in a fast-paced environment.
• Defining a data-driven product vision covering HITL capability and tooling, detailed crisp business requirements and user stories that can be used to create product specifications and architecture
• Defining creative, high quality, long term product roadmaps based on team strategy and vision
• Interacting with stakeholders at multiple levels and in multiple locations, and working with product, tech, UX, business and analytics teams to define and deliver solutions.
• Anticipating bottlenecks, providing escalation management, anticipating and making tradeoffs, and balancing business needs versus technical or operational constraints.
• Driving execution of product roadmap, GTM and consumer adoption by partnering with internal stakeholders, defining metrics and tracking them.

About the team
We enable Amazon deliver delightful shopping experience to customers worldwide. We are a global, cross functional team providing end-to-end Human In The Loop (HITL) for Gen AI and Agentic AI lifecycle, leveraging technology and operational excellence. We provide ground truth data and CX quality insights across multiple languages at scale with high quality to train, measure and improve and train Gen AI/Agentic models powering Amazon AI products like Alexa, Rufus, Search and OAS. Each of these businesses have different HITL needs requiring us to rapidly evolve our processes and tooling platform.

Basic Qualifications

• Bachelor's degree
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
• Experience owning/driving roadmap strategy and definition in large scale operations environment
• Defining and delivering tooling products in an operations environment

Preferred Qualifications

• Experience in using analytical tools, such as Tableau, Qlikview, Quick Sight
• Experience in AI/ML domain

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