We are looking for experienced candidates who can provide leadership to the Last Mile team. Typical responsibilities will include:

· Quickly understand the business issues and challenges of Last Mile operations; identify strengths/weaknesses and suggest areas for improvement
· Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications
· Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience.
· Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems.
· Design, develop, pilot & rollout enterprise wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc.,
Additional responsibilities may include:
· Developing standard operating procedures.
· Direct accountability for setting and meeting operational goals, strategic planning and forecasting
· leading a team of
· Leading process improvements

Key job responsibilities
Demonstrated Abilities:

We are looking for smart and analytical people, who are passionate about operations, to join the Operations team at Amazon India. This role is for those candidates who thrive on driving change, building an organization and leading through others, by giving them a direct management assignment in our Operations Services and Technology Centers. Ideal candidates for this program are expected to leverage their strong analytical skills, communication, and think big.

Basic Qualifications

• 3+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.