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Content Assistant, Amazon

Amazon

Content Assistant, Amazon

Amazon

Chennai, TN, IND

·

On-site

·

Full-time

·

6d ago

  1. The primary responsibility of the role is to perform analysis, quality checks on digital content of the e-book and to identify errors as well as validating errors reported by various systems and customers.
  2. The role will require the candidate to quickly understand the e-book content quality standards, operation workflow tools and other supporting tools.
  3. Associate needs to continuously adapt to and learn the new features of various tools and systems. -Associate has to follow SOP to catch errors in the content.
  4. Associate needs to perform content quality checks to qualify the customer experience for content viewing and Kindle device usage. Associate will need to use software tools for quality audit, content editing and data capture.
  5. The associate will need to be aware of operation metrics like productivity (number of titles processed per hour), quality (defect percentage) and delivery/latency SLA. The associate will be measured on their compliance to these metrics, SLA requirements, QA guidelines, team goals, personal goals and ability to ideate and drive process improvements for closure.
  6. Associate should be a team player and come up with ideas to improve the editing/QA process.
  7. The associate will need to often contact publishers and vendor managers to report errors identified and provide status update as and when required.
    8.The employee will be an individual contributor for this role.
  8. In addition the associate must be able to pay close attention to minute details, have good communication skills, and a professional demeanor.
  9. Associate should be a team player and come up with improvement ideas to improve the process.
  10. Maturity and ability to review explicit adult content from a clinical perspective. This includes nudity and strong language.

Key job responsibilities
The primary responsibility of the role is to perform analysis, quality checks on digital content of the e-book and to identify errors as well as validating errors reported by various systems.
The role will require the candidate to quickly understand the e-book content quality standards, operation workflow tools and other supporting tools.
Associate needs to continuously adapt to and learn the new features of various tools and systems and improve on their acumen to identify and report the errors. Associate has to follow SOP to catch errors in the content.
Associate needs to perform content quality checks to qualify the customer experience for content viewing and Kindle device usage. Associate will need to use software tools for quality audit, content editing and data capture.
The associate will need to be aware of operation metrics like productivity (number of titles processed per hour), quality (defect percentage) and delivery/latency SLA. The associate will be measured on their compliance to these metrics, SLA requirements, QA guidelines, team goals and personal goals.
Associate should be a team player and come up with ideas to improve the editing/QA process.
The associate will need to often contact publishers and vendor managers to report errors identified and provide status update as and when required.
The employee will be an individual contributor for this role.
In addition the associate must be able to pay close attention to minute details, have good communication skills, and a professional demeanor.
Associate should be a team player and come up with improvement ideas to improve the process.
Maturity and ability to review explicit adult content from a clinical perspective. This includes nudity and strong language.

Basic Qualifications

  • Bachelor's degree
  • graduation

Preferred Qualifications

  • Experience in the Quality Assurance/testing domain

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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About Amazon

Amazon

Amazon

Public

Amazon.com, Inc. is an American multinational technology company engaged in e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence.

10,001+

Employees

Seattle

Headquarters

Reviews

2.9

10 reviews

Work Life Balance

2.8

Compensation

3.7

Culture

2.5

Career

2.3

Management

2.1

35%

Recommend to a Friend

Pros

Good pay and compensation

Strong benefits package

Flexible scheduling options

Cons

Poor management and leadership

Limited growth and promotion opportunities

High stress and demanding work environment

Salary Ranges

2 data points

L2

L3

L4

L5

L6

L2 · Data Analyst L2

0 reports

$108,330

total / year

Base

$43,332

Stock

$54,165

Bonus

$10,833

$75,831

$140,829

Interview Experience

10 interviews

Difficulty

3.7

/ 5

Duration

21-35 weeks

Offer Rate

20%

Experience

Positive 10%

Neutral 10%

Negative 80%

Interview Process

1

Application Review

2

Recruiter Screen

3

Online Assessment

4

Technical Phone Screen

5

Onsite/Virtual Loop

6

Team Matching

7

Offer

Common Questions

Coding/Algorithm

System Design

Behavioral/STAR

Leadership Principles

Technical Knowledge