Operations Integration Manager M/F

Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online. The goal of Amazon is to build a world class operation. Amazon Operations aims to exceed the expectations of our customers by ensuring that orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To continue to drive excellence within our Amazon Egypt Operations we are currently looking for a dynamic, organized self-starter to join us as an Operations Integration Manager.

This is a unique and exciting opportunity to ensure our organization’s treatment of employees is fair, respectful, and consistent with our framework of our core business values and objectives. The ideal candidate for this position has to demonstrate leadership experience combined with a proven history of establishing trust and credibility with employees at all levels. You understand the power of and seek out diverse perspectives. You’ll need to be comfortable with a degree of ambiguity that is higher than most roles. Exemplary verbal and written communication skills will be critical, as will strong attention to detail, ownership, and follow-through. You’ll need a proven track record in project management, including experience collaborating with cross-functional teams to solve problems and deliver solutions successfully against high standards.
As an Operations Integration Manager, you will drive our network agenda across raising diversity, establishing equity in our processes and embedding inclusive environments across Egypt. A key stakeholder to the Operations team, you will contribute to the optimization of how we think, teach and deliver cultural change across fulfilment/transportation/delivery network, enabling processes to meet our associate experience goals. You will collaborate on and then execute the roadmap of standard Egypt process upgrades, directly supporting implementation of change at Egypt and site level.

In partnership with Egypt leadership, Operations management and several stakeholders, the Operations Integration Manager will develop mechanisms to surface known best practices, deploy change and raise the bar. You will own standardization of processes, lead trials and engage with stakeholders across Egypt, AMET and WW, enabling standardization and innovation.
Your resident location must be local to the geographic area of the position you are applying for. This position may support multiple sites within the region and the ability to routinely travel between local sites is essential. The successful candidate must be capable of occasional domestic travel, estimated at less than 75% of the time.

Key job responsibilities
As a key member of the Egypt leadership team, you will work with various stakeholders, including Egypt Senior Leaders, Site Leadership teams, EGYPT/AMET Support teams and stakeholders and contribute to the stable optimization of our cultural processes by:

• Leading cross-functional business decisions, aligning partner teams, and recommend long-term solutions and business case grounded in data.
• Leading deployment of Process Standard implementations and upgrades within the transportation network.
• Delivering crisp scoping documents outlining novel solutions and product ideas, set objectives, analyze data and drive success metrics that are quantifiable.
• Owning end to end roadmap for the program delivery and develop overall strategy.
• Owning the process/ tools and mechanisms for Change requests to be raised, evaluated, concluded within SLAs.
• Contributing to the creation and continuous improvement of operation standards, and partnering with local management and supporting teams (OPS, WHS, LMP, PXT, PE, DEX, ACES, L&D).
• Scheduling and moderating multiple weekly standing meetings with internal teams to obtain or share information and approve changes; coordinate information between various teams in the organization.
• Monitoring and reporting on compliance risks and issues, collaborating with internal risk management teams to identify necessary mitigation steps
• Work with RoW and EU/NA CM team and partner SME’s to identify cost reduction and cost avoidance opportunities, through processes to evaluate change requests, and facilitating lessons learnt from changes at a network level.
• Identifying process defects through stakeholder feedback and audits. Facilitate cross functional mechanisms to minimize defects in a measurable way.
• Identifying and address customer and business pain points by actively deep diving into data and operational processes.

Basic Qualifications

• Bachelor's degree or equivalent
• Experience owning/driving roadmap strategy and definition
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience in a technology role
• 5+ years of operations, program management, business development or technology experience.

Preferred Qualifications

• 3+ years of performance metrics, process improvement or lean techniques experience
• Experience developing operational processes and technologies
• Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions
• Experience with written and verbal communication and presentation
• Experience demonstrating strong analytical abilities and confidence in the use of data
• Experience handling confidential information and maintaining professionalism in dealing with senior executives
• Experience managing multiple projects and meeting aggressive deadlines
• Experience with high quality document preparation and presentation
• 5+ years of change management experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.