Amazon is seeking for a Training and Quality Specialist to join the growing, fast-paced Finance Operations team at Manila. You should be passionate about developing insights, setting high standards, providing information that enables dynamic decision-making. Your primary objective is to ensure teams consistently achieve and surpass quality targets through data-driven analysis, rigorous auditing, and implementation of effective action plans. You will collaborate with leadership and cross-functional teams to identify operational gaps, develop comprehensive Path-to-Green (PTG) strategies, and implement sustainable solutions that enhance performance and customer experience.

• Key job responsibilities
• Conducts quality audits
• Delivers process training program advocating positive response rate from internal and external customer
• Innovates and executes learning solutions to address knowledge and skills gaps to better customer experience
• Conduct thorough Dive Deep sessions and quality calibrations to identify root causes of performance gaps
• Supports New Hire certification program
• Designs, implements and maintains learning materials
• Modifies training style to accommodate different learning techniques and methodologies in instructor-led training (i.e. Role play, simulation, group exercises and videos)
• Partners with Team Leads and other levels of management to ensure achievement of learning and development goals, operational goals
• Tracks learning session’s feedback for relevance and impact. Recommends change to existing modules and develops new courses.
• Identifies training needs based on current performance and provide solutions to address knowledge gaps and skills issues.
• Supports Transition to Production by observing, measuring and monitoring the analyst as needed
• Demonstrate agile support through cross-functional collaboration and quick response to emerging quality and training needs across teams
• Provide hands-on operational support during peak periods or critical business needs, including direct case/accounts processing when required
• Support and deliver other tasks that will be assigned as required by the business

Basic Qualifications

• Bachelor's Degree, Banking and Finance, HR, Knowledge Management or Psychology
• Accounts Receivable and/or Accounts Payable background is a must
• 2+ years of working experience related to communication programming and projects
• 3+ years of prior working experience in Training and Quality role.
• Excellent communication skills (both spoken and written is a must)
• Practice of planning, organizing, and executing the tasks needed to turn a brilliant idea into a tangible project and learning intervention
• Proven track records of creating process improvement projects or interventions.
• Proficiency in MS Office
• • Bachelor's Degree, Banking and Finance, HR, Knowledge Management or Psychology
• • Accounts Receivable and/or Accounts Payable background is a must
• • 2+ years of working experience related to communication programming and projects
• • 3+ years of prior working experience in Training and Quality role.
• • Excellent communication skills (both spoken and written is a must)
• • Practice of planning, organizing, and executing the tasks needed to turn a brilliant idea into a tangible project and learning intervention
• • Proven track records of creating process improvement projects or interventions.
• • Proficiency in MS Office

Preferred Qualifications

• Subject matter expertise in Finance and Accounting processes
• Excellent root cause analysis skills
• Experience with financial systems (Oracle Financials, SAP, or other ERP tools)
• Experience working with multi-cultural, multi-national teams
• Excellent organizational and time-management skills
• Experience in AI products and solutions
• Flexible in schedule and work load

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.