Global Accounts Receivable (GAR) seeks a proactive, customer and people-centric Operations Leader to manage Portal Invoicing efforts for the AWS Collections team based in Hyderabad. This business-critical position addresses the increased demand for Compliance and Data Security requirements while working on Third Party portals. The ideal candidate will oversee portal management operations, ensure credentials are handled appropriately, and maintain communication with clients to adhere to standards established by Security and Legal teams. This role demands a result-oriented multitasker with strong communication skills and proven leadership capabilities.

Key job responsibilities

KEY RESPONSIBILITIES:

Portal Management & Security Serve as Single Threaded Leader for onboarding and managing customer and third-party portals. Function as administrator and master user, managing credential rotation per established Standards and Policies. Evaluate and determine portal access requests, granting user-level access to AR analysts and other stakeholders. Create and implement strategies to increase safety of customer data while using multiple third-party customer portals. Work with internal compliance and quality audit teams to ensure set standards and procedures function as expected.
Process Automation & Operational Excellence Drive automation initiatives to streamline portal invoicing workflows and reduce manual intervention across the invoice upload lifecycle. Identify opportunities for robotic process automation (RPA) and AI-enabled solutions to enhance efficiency and accuracy. Lead process improvement projects by identifying issues, proposing tool enhancements, and implementing continuous improvement protocols. Participate in operational excellence activities, leveraging data analytics to optimize collection processes and reduce cycle times. Collaborate with technology teams to integrate portal management systems with existing AWS AR infrastructure.
Business Continuity Planning (BCP) - AR India Develop and maintain comprehensive Business Continuity Plans specific to AR India Portal Invoicing operations. Establish backup procedures and redundancy protocols to ensure uninterrupted portal access and invoice processing during disruptions. Create cross-training programs to build team resilience and ensure knowledge transfer across critical functions. Conduct regular BCP drills and simulations to validate response procedures and identify gaps. Coordinate with Global Finance Operations to align India BCP strategies with worldwide AR continuity frameworks. Document escalation paths and communication protocols for business disruption scenarios.
Collections & Stakeholder Management Demonstrate expertise in collections and portal management processes. Manage internal and external stakeholders during monthly portal uploads. Communicate internally and externally to identify issues and propose solutions for long-term sustainability of portal management processes. Assist in resolving escalated discrepancies to ensure timely and accurate resolution. Collaborate with Global Finance Operations team and internal business partners.
Team Leadership & Development Lead diverse talent within the team, building consensus on difficult issues. Handle problems and crises in a confident and decisive manner. Take responsibility for making difficult decisions, taking calculated risks, and experimenting with new approaches. Foster a culture of continuous learning and operational excellence within the Portal Invoicing team.

Basic Qualifications

• Bachelor's degree in business, data science, public administration, finance, engineering, human resources or related field, or MBA and 8+ years of Accounts Receivable or Account Payable experience

Preferred Qualifications

• Bachelor's degree in business, data science, public administration, finance, engineering, human resources or related field, or CPA and 5+ years of identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes experience

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