The re:Cycle Reverse Logistics Operations team offers worldwide cloud computing providers with a centralized means to sort, function test, in-warranty return, and disposition server and networking assets that break or are no longer needed in the fleet. The team is seeking a detail-oriented, standards-driven, and self-motivated Global Process Owner (GPO) to take Ownership of the organization's global inventory quality and inventory control process paths — ensuring that assets are handled, stored, tracked, and audited in accordance with the highest operational standards across all RRL facilities worldwide.

This is a role for someone who is passionate about operational excellence and who understands that quality is not a destination — it is a discipline. Our GPO will be the organization's primary owner for developing, documenting, and maintaining work instructions for quality, compliance, and inventory tracking process paths; for monitoring inventory accuracy and quality metrics across global operations; and for driving the escalations, stakeholder engagements, and process improvements needed to keep those metrics within tolerance. They will proactively evaluate operational workflows to identify risks for asset mishandling, damage, improper storage, or loss — and will design and implement process improvements to eliminate those risks before they become problems.

This role sits at the intersection of operations, software, safety, security, and environmental compliance. Our GPO will regularly engage with system administration and product team members to define process gaps that require system support to resolve, and will evaluate new software feature requests to ensure that quality requirements are properly represented in product design before anything goes to production. They will partner with safety, security, and environmental teams to ensure that operational quality is upheld in compliance with those teams' requirements and objectives — and will engage with global operations leaders to ensure that compliance and audit mechanisms are properly staffed, supported, and executed. Frequent engagement with organizational program managers will ensure that our GPO is pulled in at the right time to solve for process quality before, not after it is a problem.

• Key job responsibilities
• Developing, documenting, and maintaining work instructions for global quality, compliance, and inventory tracking process paths.
• Monitoring global inventory accuracy and quality metrics, and programmatically driving recurring meetings and escalation where needed to improve them.
• Proactively evaluating operational workflows to identify and improve on risks for asset mishandling, damage, improper storage.
• Ensuring that compliance and audit mechanisms are properly staffed and supported across global facilities to achieve target metrics.
• Regularly engaging with system administration and product team members to define process gaps that require system support, and evaluating new software feature requests to ensure quality requirements are addressed in product design.
• Partnering with safety, security, and environmental teams to ensure operational quality is upheld in compliance with their requirements and objectives.
• Developing and delivering regular organizational quality reporting.
• Supporting change management for quality-related process changes, ensuring that new process updates are properly evaluated, documented, and communicated globally.

About the team

About AWS

Diverse Experiences
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AWS Infrastructure Services (AIS)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Basic Qualifications

• Experience in warehouse operations and logistics or equivalent
• Bachelor's degree in Operations, Engineering, Supply Chain, Business Administration, or related, or 4+ additional years of related experience in lieu of a degree
• 2+ years of experience developing, documenting, and maintaining operational work instructions or standard operating procedures

Preferred Qualifications

• Experience driving process excellence and productivity improvement initiatives, including Kaizen methodologies
• Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
• Experience working in a fast paced, quickly changing or international environment
• Experience conducting operational audits and cycle counts, and using audit findings to drive process improvement

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