Amazon Devices & Services is seeking a Technical Program Manager to drive hardware development programs for innovative consumer electronics products like Echo, Fire TV, Kindle, and Fire Tablets. You will manage critical subsystems and accessories from design through mass production, working closely with hardware engineering, industrial design, manufacturing, and quality teams.

In this role, you'll coordinate across internal engineering teams and external partners (ODMs, CMs, component suppliers) to deliver high-quality hardware on schedule and within budget. You'll develop deep hardware expertise while building program management skills in a fast-paced, customer-obsessed environment.

Key job responsibilities

Hardware Program Execution:

• Manage hardware components/subsystems through development phases: EVT → DVT → PVT → MP
• Drive day-to-day program execution: schedule tracking, issue resolution, status reporting
• Coordinate across mechanical engineering, electrical engineering, industrial design, and operations teams
• Maintain program schedules, track milestones, and escalate risks to senior leadership
• Support build events (EVT, DVT, PVT) - planning, execution, issue tracking, and learnings documentation

Technical Coordination & Problem Solving:

• Understand hardware architectures, mechanical designs, and electrical schematics for your component area
• Evaluate design trade-offs with guidance from senior engineers and TPMs
• Support technical discussions with ODMs and internal teams - ask clarifying questions, document decisions
• Learn manufacturing processes: injection molding, die casting, PCBA assembly, final assembly
• Contribute to DFM (Design for Manufacturing) and DFA (Design for Assembly) reviews
• Track technical issues and coordinate resolution across teams

Vendor & Partner Coordination:

• Support ODM/CM day-to-day execution - track deliverables, follow up on action items, escalate blockers
• Coordinate with component suppliers on schedules, specifications, and quality requirements
• Participate in vendor meetings and document key decisions and action items
• Build relationships with ODM/CM counterparts and learn cultural working styles

Risk & Issue Tracking:

• Identify and track hardware risks: design risks, tooling risks, supply risks, schedule risks
• Support development of mitigation strategies with guidance from senior TPMs
• Manage issue tracking and resolution - coordinate across teams, drive closure
• Escalate critical blockers with clear problem statements and proposed solutions
• Document lessons learned from build events and quality issues

Communication & Stakeholder Management:

• Provide clear, concise program status updates to engineering leads and management
• Translate technical issues into business impact for non-technical stakeholders
• Prepare program review materials and support senior TPM presentations
• Build trust with engineering teams through follow-through and technical curiosity
• Manage expectations and communicate trade-offs clearly

Basic Qualifications

• Bachelor's degree in mechanical engineering, electrical engineering, or an equivalent engineering science
• 5+ years of technical program management experience in consumer electronics, hardware development, or manufacturing
• Working knowledge of hardware development lifecycle (EVT/DVT/PVT/MP phases)
• Technical aptitude - ability to learn mechanical and electrical concepts, read engineering drawings
• Program management skills - schedule management, issue tracking, cross-functional coordination
• Communication skills - clear written and verbal communication, ability to create presentations
• Analytical mindset - comfortable with data, metrics, and basic cost analysis
• Travel flexibility - willing to travel 15-25% (Asia factories, supplier visits, build events)

Preferred Qualifications

• 5+ years of technical program management experience
• Manufacturing experience - exposure to NPI, tooling, or production environments
• ODM/CM exposure - worked with Asian manufacturing partners or contract manufacturers
• Mechanical engineering knowledge - understanding of plastics, metals, tolerances, or assembly
• Electrical engineering knowledge - basic understanding of PCBs, power systems, or electrical design
• Manufacturing processes - familiarity with injection molding, die casting, or PCBA assembly
• Project management certification
• PMP, CSM, or equivalent
• International experience - worked in Asia or with international teams
• Language skills
• Mandarin proficiency (nice to have)

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