Are you looking to work in one of the most innovative and customer-centric e-commerce businesses on earth? Do you have experience in strategic vendor management and capacity planning? Are you passionate about developing new processes and analyzing data to drive operational excellence? Then consider joining our Vendor Management Operations team, where you'll design and implement strategic capacity plans while driving process innovation for our growing translation services business.

About the role: As a Vendor Manager II in our Translation Services Operations team, you will be responsible for designing and implementing comprehensive capacity plans for complex customer requirements. You will lead stakeholder negotiations, develop new processes, and drive data-driven improvements to optimize our vendor management operations.

Key responsibilities:

• Design and execute complex capacity plans for large-scale vendor hiring initiatives

• Develop new processes and workflows for emerging services and specialized vendor requirements

• Lead stakeholder negotiations to establish realistic implementation timelines

• Analyze vendor performance data to identify patterns and implement proactive measures

• Drive the development of new operational processes for unique customer requirements

• Create scalable solutions for vendor management across new service lines

• Partner with stakeholders to define and implement vendor management strategies

• Office-based role in a collaborative team setting

• Standard business hours with occasional flexibility required

About the team
The Vendor Management Operations team, within Translation Services Operations, is responsible for building and maintaining excellent relationships with external vendors to deliver results at scale for our customers. We collaborate closely with Quality and Content, Business Development, Customer Success, and Products teams to provide a seamless experience for both vendors and clients. We value a collaborative, inclusive, innovative, and data-driven culture as we work to optimize processes, improve quality, and drive cost efficiencies across Amazon's translation ecosystem.
Work Environment:

Basic Qualifications

• Bachelor's degree
• Experience in written and spoken English and an ability to compose grammatically correct, concise and accurate written responses
• Experience developing solutions and executing plans on complex projects
• Experience in vendor management, capacity planning, or related field
• Proficiency in data analysis tools and vendor management systems

Preferred Qualifications

• Bachelor's degree, or Master's degree in management, business administration, economics, engineering, marketing
• Experience in capacity planning, operations planning, business analysis or similar
• Experience implementing process improvements
• Experience in stakeholder management, including influencing executive level global leaders
• Experience communicating and presenting to senior leadership
• Experience in high impact roles in operations including Vendor Management, Supply Chain, and Retail Operations
• Knowledge of Python or equivalent programming languages

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