Amazon is looking for a data-driven, hands-on, and innovative Program Manager to join our Operational Excellence team. As the backbone of our delivery network, you will be responsible for driving continuous improvement within our Under the roof (UTR) and on the road (OTR) operations. Your mission is to bridge the gap between current performance and "Best-at-Amazon" benchmarks. You will own the roadmap for productivity metrics, process standardization, and the scaling of ultra-fast fulfillment operations. This role requires a "boots-on-the-ground" approach to identifying bottlenecks and the analytical skills to implement scalable solutions across a rapidly growing network.
Key job responsibilities
Process Standardization & ACES : Drive the adoption best standards across network to ensure uniformity and safety in all processes.
Productivity & Metric Ownership: Improve key operational performance indicators (KPIs).
Root Cause Analysis: Perform deep-dive analyses into operational defects and SLA breaches. Use data to identify trends and develop corrective action plans for weekly and monthly business reviews (WBR/MBR).
Continuous Improvement (Kaizen): Lead Kaizen events and "Gemba" walks to eliminate waste and streamline material flow within the stations.
Cross-Functional Leadership: Partner with Tech, Supply Chain, and Product teams to provide operational feedback on new tool rollouts and automation features.
Change Management: Act as the primary liaison for process changes, ensuring that SOPs are up to best worldwide standards.
About the team
We are establishing new benchmarks in ultra-fast delivery service. Our team operates at the intersection of innovation and execution, creating first-of-its-kind solutions while maintaining a customer-centric approach.
We are building foundational elements of new network from the ground up, including development of operational frameworks, technology integration, and service optimization. The team consistently demonstrates agility in learning and implementing improvements, turning challenges into opportunities for growth. Our collaborative environment encourages experimentation and rapid iteration, allowing us to establish robust playbooks that will shape the future.

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of operational and/or retail management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLook Ups) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements
• Speak, write, and read fluently in English

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• Speak, write, and read fluently in Japanese
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