How often have you had an opportunity to be part of a team that is tasked with solving a huge business problem through disruptive, innovative technology? The Sub-Same Day (SSD) team is looking for a Sr. Program Manager with a delivery record and proven project management experience to own and execute strategic, cross-functional operations and technology projects for our faster than Same Day operations.

Your robust understanding of fulfillment operations including under-the-roof processes, inventory flows, constrained FC assets (capacity and labor), quality, and long-term roadmaps will help develop new innovations.

This role will play a critical role in the future strategy for the same day program. It requires a high-level of ownership over the end-to-end process, the ability to think outside of the box, willingness to disrupt the current processes to create a new process, and the ability to design sustainable solutions and influence stakeholders.

This role requires scoping large ambiguous projects, managing to project timelines, and communicating to senior management on status, risks, and process/product changes to influence the team in a direction.

Cross-team coordination, project management and executive presentation skills are essential.

This role can be located in Bellevue, Nashville, or New York corporate offices.

The Sr. Program Manager will also demonstrate:

• Confidence operating in a highly ambiguous and iterative business space.

• High attention to detail including proven ability to manage multiple, competing priorities simultaneously.

• The ability to independently own and drive strategic communications (e.g., decision narratives, investment proposals) with senior leaders and executives.

• Capability to communicate with technical stakeholders.

• Ability to think strategically and execute methodically.

• Ability to work in a fast-paced environment where continuous innovation is desired.

• Analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases.

• Ability to clearly communicate data insights to others.

• Lead expansion of a program across business lines, including defining strategy and fully owning program and roadmap for expansion.

• Key job responsibilities

• Drive innovation that improves the under-the-roof processes and continuously removes cost from our fulfillment and delivery network.

• Influence the end -to-end fulfillment process (quality and cost).

• Partner with cross-functional teams to plan, organize, execute, and standardize complex projects to achieve 2024 variable cost and quality goals.

• Gather and analyze data across fulfillment and delivery functions to establish global standards for operations and other cross functional teams.

• Analyze and solving operational barriers with a focus on understanding root causes and driving forward opportunities.

• Develop Amazon best practices for internal operations.

• Leverage analytics to support the future state of the business.

• Have solid understanding of under the roof/on the road operational processes and the financial tradeoffs and technical requirements associated with implementing change.

A day in the life
This PM will be responsible for driving recommendations to optimize and integrate new packaging solutions for SSD Grocery. They will work through product design/development, supply chain, and category procurement for scalability of solutions. They will work with partner teams under the roof/ on the road for integration and delivery of solutions. Key tenants of this role include being customer obsessed over customer experience, cost optimization and process improvement. This includes working with and through key stakeholders including Category Procurement, Supply Chain, Safety, Finance, Tech, Delivery Experience and Operations.

About the team
The Sub-Same Day (SSD) team is one of the most exciting places at Amazon! We are the speed of the business, dealing with innovation, design and sustainability in delivering to delight our customers.

Basic Qualifications

• Bachelor's degree
• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• 2+ years of driving process improvements experience

Preferred Qualifications

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 127,200.00 - 185,000.00 USD annually
USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually
USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually