We are seeking a detail-oriented Investigation Specialist II to join the Flex I & O team. In this role, you will lead comprehensive investigations into incidents involving our Flex Delivery Partners (DPs).

The ideal candidate is an exceptional communicator and creative problem-solver with a passion for uncovering the truth. You will conduct meticulous investigations, analyze complex data, and collaborate with cross-functional teams to ensure fair and accurate outcomes.

Your expertise will be instrumental in maintaining the integrity of our investigations. If you thrive in a fast-paced environment and are committed to upholding the highest standards of fairness and professionalism, we want you on our team. This role only open to the Tempe AZ PHX12 location in the United States.

• Key job responsibilities
• Investigate incidents involving Flex DPs, ensuring thoroughness and accuracy in all findings.
• Provide well-informed business decisions based on investigative outcomes.
• Take ownership of functional issues, offering high-quality solutions and championing proactive improvements.
• Exhibit excellent individual problem-solving and analytical skills to review and investigate cases.
• Demonstrate technical competence and self-motivation, thriving in a fast-paced team environment with minimal supervision.
• Display flexibility by working within different queues and providing support as needed for additional tasks, deep dives, and escalations.
• Ensure compliance with established procedures and Service Level Agreements (SLAs) while achieving and maintaining high-quality and performance metrics.

Basic Qualifications

• 1+ years of fraud/risk investigations experience

Preferred Qualifications

• Experience handling customer escalations

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, AZ, TEMPE - 18.00 - 31.00 USD hourly
USA, AZ, Tempe - 18.00 - 31.00 USD hourly