This position is an integral part of the Supply Chain Compliance team which supports Whole Foods suppliers ensuring they meet food safety and quality standards requirements. This position is responsible for shepherding the supplier through the onboarding process beginning with the invite process, following them through the compliance approval process, the business compliance approval process, and initiating the item set up process. This position is responsible for representing WFM to our suppliers to assist them with all onboarding activities. The team member communicates directly with suppliers over the phone, email or system notifications to walk them through the process, answer any questions about the program, provide guidance in how to use the software and troubleshoot any issues that may be presented. This position is the liaisons to WFM internal teams to answer questions regarding the supplier’s progress and escalate non-compliant suppliers.

Key job responsibilities

• Communicate directly with suppliers to explain supplier onboarding process and assist with compliance related activities and requirements.
• Ability to explain complex software processes to non-technical audiences.
• Report progress daily.
• Escalate any issues or non-responsive suppliers.
• Trouble shoot issues and provide feedback on the process.
• Handle intake of new requests from all merchandising teams to bring on new suppliers and new items.
• Send invitations to new suppliers and welcome packets for Food LogiQ.
• Provide support for all suppliers as they are onboarded into the process.
• Input supplier data into business compliance software applications.
• Input supplier data into downstream item set up applications.
• Oversee supplier onboarding process throughout end to end process.
• Applies Company- and function-specific procedures, processes, and technologies to accomplish projects and tasks; applies knowledge and specialized skill to decide how to build, implement, and deliver on assigned goals.
• Learns and follows best practices.
• Participates and offers ideas and opinions as an active team member, accepting guidance as required.
• Uses innovative solutions to enhance personal work and, where applicable, the work of the team.
• Seeks advice when addressing complex or unusual problems.
• Proactively engages with customers, internally and externally, to understand objectives and issues.
• Troubleshoots and recommends solutions to problems of moderate scope and complexity.

Basic Qualifications

• Experience handling confidential information
• Bachelor’s degree or equivalent experience and 2-4 years relevant functional experience.
• Experience in providing excellent customer service to an audience that will have a wide range of technical abilities.
• Strong written and verbal communication skills.
• Strong problem-solving skills.
• Strong analytical skills.
• Moderate to high degree of technical aptitude; understand functional technical problems and concepts and apply to system functionality for resolutions.
• Meticulous attention to detail.

Preferred Qualifications

• Proficient in the use of the Food LogiQ software application.
• Proficient in the use of Microsoft applications (Word, Excel, Powerpoint, etc)
• Working knowledge of food labeling and FDA / USDA regulations.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 55,600.00 - 97,400.00 USD annually