This role serves as a foundational HR partner supporting site operations through consistent execution of PXT programs and relationship-building with hourly employees and frontline leaders. This role maintains visible floor presence to foster team culture, drive engagement, and coach leaders on people management practices. Key responsibilities include supporting employee experience initiatives, executing recognition and inclusion programs, facilitating voice of employee channels, and coaching managers through performance conversations and talent processes.

Builds business acumen while partnering with senior PXT team members to reinforce Amazon values, monitor organizational health metrics (attrition, attendance, engagement), and support talent planning activities. This position requires strong judgment in conflict resolution, policy guidance, and escalation awareness. Success is measured by supporting healthy site metrics, reinforcing manager routines, and creating positive employee experiences while developing skills in influencing without authority.

Key job responsibilities

Employee Experience & Culture:

-Maintain visible floor presence to build rapport with employees and leaders
-Coach frontline leaders on behaviors that improve engagement and retention
-Facilitate employee feedback channels (roundtables, pulse checks, Voice of Employee)
-Coordinate recognition activities and inclusion initiatives
-Support conflict resolution by facilitating conversations and gathering facts
-Promote self-service tools for routine questions

Strategic PXT Partnership:

-Partner with frontline and mid-level leaders to reinforce people leadership expectations
-Influence without authority through relationship-building and clear communication
-Monitor patterns that signal emerging issues and escalate appropriately
-Reinforce Amazon policies and PXT standards
-Support onboarding coordination for new employees and leaders
-Assist with internal investigations while maintaining confidentiality

Talent Planning & Organizational Health:

-Coach managers through performance conversations and documentation
-Support talent processes including calibrations, promotions, and development discussions
-Monitor attendance, attrition, and engagement trends
-Recommend development resources based on observed gaps

PXT Operational Excellence:

-Execute consistent daily and weekly routines
-Track and interpret PXT reports and employee feedback data
-Collaborate with PXT team members to deliver consistent employee experience

About the team
Inclusive team culture
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance:

We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth:

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

Basic Qualifications

• Bachelor's degree or equivalent
• Speak, write, and read fluently in English
• 1+ years of human resource business partner or blend of operations and HR experience
• 2 YOE in a call center, distribution center, or manufacturing environment
• +2 YOE working with and protecting confidential and sensitive HR information
• +2 YOE supporting hourly employee client group

Preferred Qualifications

• Master's degree in Human Resources Management, Business Administration or a related field
• Experience in human resources at companies supporting 250-500 or more associates
• Experience with Microsoft Word, Excel, and Payroll Systems or HRIS

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.