Are you interested in driving significant packaging waste reduction projects for Amazon and make a difference in the world of sustainability? We're looking for an experienced, driven, analytical, and creative Senior Operations Manager to drive e-commerce packaging projects. This is an exciting opportunity to join a growing team in an emerging business at Amazon. This role will be responsible to drive Packaging projects and continuous improvement initiatives and leverage best practices from other geographies across RoW (GCC, LATAM, IN/JP). This leader will be a natural self-starter who is comfortable supporting both daily execution activities and large, complex and cross-functional projects.

At Amazon, we're working to be the most customer-centric company on earth and are constantly looking for ways to improve. Our team drives innovation while supporting continuous operational improvement. To get there, we need exceptionally talented, bright, and driven people. In this role, you will be responsible for developing and scaling up sustainable e-commerce packaging standards and sustainable packaging solutions. To be successful, you will need excellent communication, negotiation and influencing skills to drive consensus across multiple stakeholders. We interface with Operations, Engineering, Category, Finance, Procurement, Data Science, and Global Packaging teams to identify and execute solutions that improve Customer experience by reducing waste and damages in packaging, while also driving significant savings for Amazon.

This opportunity requires excellent troubleshooting, problem solving, and the ability to succeed in a fast-paced, ambiguous and technical environment. Ownership of work is extremely important, and candidates should have a proven record of driving projects and strategic initiatives to completion. The ideal candidate is motivated, optimistic and agile; with strong time management and project management skills.

We are looking for:

Experience in English-language communication skills, both written and verbal
Demonstrated ability to analyze data from multiple sources (warehouse management systems, quality metrics, supplier data, and operational dashboards) to drive decision-making and identify improvement opportunities
Experience managing multiple projects simultaneously with strong prioritization skills
Experience in stakeholder management across various organizational levels

Desired Experience:

Experience in packaging operations, including material selection, packaging design, and supply chain optimization
Experience managing cross-functional projects involving procurement, logistics, and fulfillment operations
Knowledge of packaging compliance standards, testing protocols, and quality assurance processes
Experience developing and applying AI tools for operational optimization, or process automation

Basic Qualifications

• Bachelor's degree or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience in employee and performance management

Preferred Qualifications

• Experience in English-language communication skills, both written and verbal
• Experience with performance metrics and process improvement and Lean techniques

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