About Alpha Sense:

The world’s most sophisticated companies rely on Alpha Sense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, Alpha Sense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

The acquisition of Tegus by Alpha Sense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, Alpha Sense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, Alpha Sense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

About the Team:

The Order Processing Team helps in managing the sales contract management and provisioning, to meet company financial and legal requirements as well as processing deadlines. The team is responsible for validating the opportunity and contract information, processing the deals, and activating the user access. At our core, we are a dynamic team of highly productive people who are passionate about providing support and who thrive in a rapidly changing environment.

About the Role:

We are looking for a passionate, driven and accomplished Order Processing Analyst to join our growing India team. This is an opportunity to join a high-growth company, and enable an award-winning product that is rapidly getting adopted across international markets. In this role, you will work with Sales Operations, Content Authorization, Legal, Finance, and other internal teams to execute the order lifecycle process (order processing, sales contract management and provisioning) to meet company financial and legal requirements as well as processing deadlines. This role also utilizes problem-solving and project management skills in coordination with organizational and relational abilities to promote operational excellence, customer service, and teamwork.

Who you are:

• A customer-focused individual, who has experience in supporting the customers through an email ticketing system, chat, and/or phone calls.

• Demonstrate exceptional organizational skills and attention to detail.

• Provide comprehensive information/updates to the sales teams.

• Resolve customer complaints and queries.

• Provide new employees with training sessions to enhance their skills.

• Offer exceptional customer service and satisfaction.

• Follow up with customers for any further information.

• Maintain a healthy relationship with the sales teams.

• Have an ability to execute, act tactically and write effectively.

• Have a desire to learn and absorb information to make connections and drive productivity.

• Possess strong analytical, critical thinking, and problem-solving abilities.

• A team player and enjoy building strong cross-group working relationships.

• Proficient in Microsoft Office Suites (especially in Excel)

• Salesforce or any CRM tools experience is a plus.

• Experience in a high change, rapidly growing business is a plus.

What You’ll do:

• Process the new and renewal orders.

• Validate the opportunity and contact information, and flag and resolve any discrepancies.

• Turn on client access and confirm the opportunity for the further processing (i.e. sending the invoices)

• Initiate and support various departmental projects.

• Resolve customers’ queries and concerns.

• Track communication in our CRM for transparency and auditability of casework.

• Focus on improving customer satisfaction by delivering timely, accurate, and quality services.

• Suggest process and system enhancements to increase efficiency.

• Assist with special projects as assigned.

Alpha Sense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling Alpha Sense’s commitment to equal employment opportunity. Alpha Sense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at Alpha Sense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of Alpha Sense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

Recruiting Scams and Fraud:

We at Alpha Sense have been made aware of fraudulent job postings and individuals impersonating Alpha Sense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:

• Alpha Sense never asks candidates to pay for job applications, equipment, or training.

• All official communications will come from an @alpha-sense.com email address.

• If you’re unsure about a job posting or recruiter, verify it on our Careers page.

If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of Alpha Sense please contact us. Your security and trust matter to us.