Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

Job Description

We’re seeking an experienced Learning & Development Leader to head our Tijuana L&D team, someone with deep expertise in adult learning, facilitation coaching, training operations, and consistently delivering high-quality learning experiences.
You will oversee trainer performance, maintain curriculum integrity, ensure smooth class execution, and prepare learners for success—serving as the onsite anchor for training excellence. The ideal candidate brings proven L&D skills and can quickly stabilize, structure, and elevate a high-volume training environment.
Onsite presence in Tijuana is required.

Why This Role Matters:

This leader will provide consistency, stability, and strategic alignment to the Tijuana L&D team. Acting as the onsite presence, they will reinforce expectations, develop talent, drive training quality, and partner with Operations to deliver exceptional learner outcomes.
This is a unique opportunity to build, elevate, and lead a high-impact training environment that directly shapes the success of our learners.

Key Responsibilities:

Drive Trainer Performance:

• Coach facilitators and trainers through structured observation, feedback, and performance routines

• Monitor facilitation quality, learner engagement, and classroom execution

• Ensure trainers meet expectations across readiness scores, assessments, and key L&D metrics

Maintain Curriculum Integrity:

• Ensure curriculum is delivered consistently and accurately

• Lead validation routines and peer modeling

• Partner with curriculum design teams to maintain alignment and elevate training standards

Run the L&D Operating Rhythm:

• Lead daily observation cycles: in-person and via Teams

• Maintain cadence of coaching, calibration, and development sessions

• Ensure Training Academy standards are upheld across every class

Partner with Operations:

• Align on class readiness, learner performance, and escalation pathways

• Support seamless transitions from training to production

• Communicate trends and opportunities that impact performance

Own Reporting & Results:

• Prepare monthly reports on trainer performance, learner readiness, QA trends, and milestones

• Identify performance gaps and recommend targeted interventions

Experience:

• 3 or more years of experience (Preferred)

• Demonstrated experience coaching trainers/facilitators (not only agents or supervisors)

• Strong grounding in adult learning theory and facilitation best practices

• Proven track record running observation, coaching, and performance cadences

• Experience maintaining curriculum integrity and delivering consistent training quality

• Bilingual in English and Spanish preferred

• Ability to stabilize and structure a team within the first 60 days

• Strong leadership presence: consistent, accountable, proactive, and solution-oriented

Supervisory Responsibilities:

• This job has supervisory duties.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, Nat Gen Preferred, Nat Gen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, Vela Point, Quotit, Health Compare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.