DUTIES AND RESPONSIBILITIESCustomer Service & Sales

• Maintain an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly service.

• Assist customers by making product suggestions and filling special orders.

• Engage in suggestive selling and other sales techniques via telephone, intercom, and direct interaction.

• Answer and respond to incoming calls; resolve customer complaints and escalate to Store Director as needed.

• Operate electronic cash register, total customer transactions, accept payment, and provide correct change.

Food & Beverage Preparation

• Oversee all department duties, including preparation, brewing, serving, and packaging of food and beverage items.

• Implement proper and efficient preparation and packaging techniques.

• Brew coffee and tea to company standards.

• Maintain hot and cold food items to required temperature and quality standards.

• Ensure proper layout, flow, and execution of coffee bar procedures.

• Use and operate kitchen utensils and equipment, including: conventional/microwave ovens, coffee grinders, espresso machines, blenders, printers, pallet jacks, and other food‑service tools.

Department Operations & Merchandising

• Plan daily operations and monitor production processes to ensure adherence to company procedures and profitability.

• Maintain case cleanliness, visual appeal, and proper signage and pricing.

• Build displays, rotate products, and remove outdated or spoiled items.

• Implement effective promotional and seasonal displays.

• Understand and follow opening and closing department procedures.

• Ensure temperatures are properly maintained in all phases of preparation, display, and storage.

Employee Leadership & Training

• Schedule, supervise, train, and assign duties to department employees to ensure adequate coverage and service levels.

• Train employees on store policies, sales practices, and record‑keeping procedures.

• Identify and develop employees with high potential for advancement.

• Monitor employee productivity and evaluate overall performance.

• Initiate personnel actions including interviews, transfers, promotions, and disciplinary actions.

• Maintain working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.

Inventory, Receiving & Reporting

• Control inventory to ensure proper quantity, quality, and freshness; maintain inventory levels according to division directives.

• Stock, rotate, and organize product in the cooler and storage areas.

• Perform receiving duties: break down loads, verify invoices, inspect quality, report shortages, and rotate product.

• Adhere to temperature, storage, and packaging guidelines.

• Prepare sales and inventory reports; complete physical inventory every 4 weeks.

• Complete and monitor daily log sheets, Production Logs, Par Charts, Sales & Labor reports, and required paperwork.

• Maintain accurate department records and process administrative documents.

• Control shrink and cost through correct rotation, handling, and operational practices.

Safety, Sanitation & Compliance

• Ensure compliance with workplace safety rules, retail labeling laws, federal/state regulations, company policies, and code‑dating requirements.

• Ensure safety, cleanliness, and sanitation of the sales floor, work area, freezer, cooler, equipment, and display areas.

• Implement emergency procedures for equipment or software malfunctions.

• Enforce compliance with company grooming standards and dress code.

• Perform all duties safely, accurately, and with honesty and integrity.

Other

• Attend and participate in sales meetings; communicate sales goals, performance metrics, and improvement opportunities.

• Perform other necessary and required duties as assigned.