The Assistant Store Director is first and foremost responsible for guest relations and satisfaction by building a reputation for Ultimate Service. They are responsible for supervising the efficient, effective, safe, legal and profitable operation of the entire store in the absence of the Store Director. They coordinate human relations for the total store and ensures execution of all policies and procedures on a timely basis.

Key Responsibilities:

• When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest

• Responsible for maintaining good atmosphere, spirit, and morale throughout the store

• Responsible for channeling communication to all departments and from departments to Director

• Responsible for identifying areas of opportunity throughout the entire store

• Assists with implementation of new programs and directives throughout the store in a timely manner

• Assists in the forecasting and implementation of programs to achieve volume and labor goals with all departments and evaluating the results of sales and labor performance throughout the store

• Jointly coordinates with Store Director (and Talent Relations Manager, where applicable) fair team member wages and promotions

• Prepares work schedules, assigns individuals, and delegates authority to appropriate personnel.

• Acts as Safety Coordinator and trainer of proper claims procedures and policies for the entire store, in stores where Talent Relations Manager is not present

• Evaluates overages or deficiencies in weekly sales and labor performance and identifies plans to overcome challenges

• Jointly manages donation budget with the Store Director

• Develops community relations and builds goodwill for the store and company

• Coordinates personnel reprimands with Department Managers, in stores where Talent Relations Manager is not present

• Responsible for safeguarding, controlling and monitoring all store assets, ensuring policies and procedures are implemented for control of assets

• Performs other duties as requested or required by upper management

Key Requirements:

• Must be 18 years of age or older

• High School Diploma or equivalent

• Minimum of one year experience in store management or equivalent

• The Assistant Store Director is required to work a minimum of 48 hours per week. This will involve multiple opening, closing and day shifts depending on the store needs

• Ability to work and communicate with all levels of management and subordinates in a professional manner

• Must possess leadership skills, maturity, technical skills, and proven operations track record

• Must be able to lift up to 50 lbs, push and pull up to 100 lbs, and stand for long periods of time (up to 6 hours)

• Perform all other physical aspects of the job to bending, squatting, standing, lifting, climbing, pushing, pulling, and walking

• Knowledge of company policies

• Ability to forecast sales volume and product needs for ordering and scheduling

• Must possess technical skills to perform basic math and computer tasks (Word, Excel, and Email).

• Ability to work at fast-paced, but efficient and controlled manner

• Must maintain Certified Food Safety Manager certification

• Bilingual English/Spanish a plus

• Ability to receive phone calls at home

• Must be flexible to work various hours/shifts, including weekends and holidays

• Must attend meetings, including out-of-town, requiring overnight stays

• Must be able to transfer to another store within the area

• Ability to function as a team member and get along with others

This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations