Are you ready to support a high‑performing home shopping team within a fast‑paced, innovative organization at the forefront of digital grocery services? Do you enjoy being part of an on‑line business that blends technology, customer service, and operational excellence? Are you a natural problem solver who can support a diverse team of dedicated associates?

As an Assistant Home Shopping Department Leader, you will play a key role in supporting daily operations, ensuring accurate order fulfillment, and contributing to an exceptional customer experience. From selecting the freshest products to ensuring on‑time staging and delivery, you will help guide a team of 15 to 30 associates in picking, staging, loading, and preparing online grocery orders.

You will assist the Department Manager in driving performance, supporting associate development, ensuring smooth operational flow, and maintaining high standards of customer service. This role requires the ability to multi‑task, stay organized, solve problems quickly, and keep the customer experience at the center of every decision.
Key Accountabilities Operational Support & Order Fulfillment

• Support day‑to‑day E‑Commerce operations and monitor picker performance.

• Ensure high‑quality, in‑code products are selected for every order.

• Assist in auditing order accuracy, staging processes, and on‑time completion.

• Support productivity standards, including achieving and helping associates reach a minimum of 90 picks per hour.

Inventory, Availability & In‑Stock Management

• Partner with store teams—including the Store Director, department heads, receivers, vendors, and Operations Managers—to ensure optimal product availability.

• Assist in managing the re‑shop process to reduce out‑of‑stocks and substitutions.

• Monitor and support achievement of key targets:

• 97% in‑stock fulfillment

• Less than 3% out‑of‑stocks

• Zero missing items

• Observe shoppers and collaborate with drivers to reinforce best practices.

People Leadership & Development

• Support interviewing, hiring, onboarding, coaching, mentoring, and performance management of the Home Shopping team.

• Assist with scheduling associates to meet operational needs and efficiency targets.

• Help identify team members with strong potential for growth and advancement.

Customer Experience & Communication

• Assist in managing customer contact, including responding to calls and proactively reaching out when needed.

• Ensure timely processing of customer refunds and resolution of service issues.

• Contribute to a consistent, positive customer experience across all channels.

Asset, Equipment & Product Management

• Assist in managing E‑Commerce equipment, tools, and undelivered product.

• Ensure work areas, carts, staging zones, and equipment are properly maintained and organized.

• Uphold standards for food safety, product temperature control, and proper handling.

Technology & Reporting

• Use current computer applications to help manage orders, communicate business updates, and support reporting needs.

• Assist the Department Manager with reviewing metrics, trends, and performance indicators to support business decisions.

Drive‑Up & Delivery Coordination

• Support services for drive‑up customers and assist delivery partners as needed.

• Ensure seamless coordination between pickers, stagers, and delivery agents to uphold service standards.