Home Shopping Department Manager – Position Profile

Are you ready to lead a home shopping team within a dynamic organization at the forefront of grocery service? Do you thrive in a fast‑paced, digital environment where you can make a real impact? Are you a natural leader who enjoys supporting and developing a team?

As a Home Shopping Department Manager, you will oversee product selection, team operations, and customer experience for online grocery orders. You will lead a team of 15 to 30 associates responsible for picking, staging, loading, and delivering orders, ensuring accuracy, timeliness, and exceptional customer service. This role requires strong multitasking skills, quick problem‑solving, and a consistent focus on delivering an outstanding customer experience.

KEY RESPONSIBILITIES:

Operational Leadership

• Manage day‑to‑day E‑Commerce operations and picker performance.

• Ensure high‑quality product selection, including fresh produce and in‑code items.

• Verify accurate picking, staging, and on‑time order readiness.

• Audit order completion and accuracy.

• Achieve and maintain a minimum standard of 90 picks per hour.

• Lead and support a team of 15–30 associates.

Product Availability and Inventory Coordination:

• Partner with store leadership, department heads, receivers, vendors, and Operations Managers to ensure product availability.

• Oversee the re‑shop process to minimize out‑of‑stocks and substitutions.

• Manage future item demand and maintain strong in‑stock levels.

• Participate in weekly Store Director and department manager meetings.

Achieve performance expectations, including:

• 97% in‑stock shopping fulfillment
• Less than 3% out‑of‑stocks
• 0% missing items
  • Partner with drivers and observe shoppers to ensure best‑practice execution.

Talent Management and Scheduling:

• Interview, hire, train, coach, mentor, and manage direct reports in partnership with store leadership.

• Build and manage schedules to support efficiency and performance goals.

Customer Experience:

• Proactively manage customer communication, including incoming calls and proactive outreach.

• Process customer refunds promptly.

• Provide service to drive‑up customers and delivery agents.

Asset and System Management:

• Manage E‑Commerce equipment, assets, and undelivered product.

• Use company computer applications to manage orders, communicate workflows, and produce reporting.