Duties and Responsibilities Customer Service & Sales Support

• Maintains an enthusiastic atmosphere focused on fast and friendly customer service.

• Assists customers with product suggestions, special orders, and food preparation recommendations.

• Engages in suggestive selling through telephone, in‑store intercom, and face‑to‑face interactions.

• Answers incoming calls promptly, resolves customer concerns, and escalates to the Store Director when necessary.

Beverage Preparation, Production & Equipment Use

• Oversees and assists with preparation, brewing, and serving of all food and beverage items.

• Implements proper and efficient preparation, brewing, packaging, and product handling techniques.

• Brews coffee and tea according to company standards.

• Operates and maintains all department equipment, including:

• Coffee grinders, coffee machines, espresso machines

• Blenders, ovens (conventional & microwave)

• Food prep utensils, printers, pallet jacks

• Prepares hot and cold beverages, food items, and specialty drinks to established specifications.

Cashiering & Transaction Accuracy

• Operates electronic cash register accurately.

• Totals customer purchases, accepts payment, and makes correct change.

• Maintains strong knowledge of coffee bar layout and workflow procedures.

Sanitation, Safety & Department Maintenance

• Maintains cleanliness, sanitation, and visual appeal of the Starbucks area, equipment, workspaces, and displays.

• Ensures proper temperatures are maintained during preparation, display, and storage.

• Ensures department meets all safety, sanitation, and compliance requirements.

Staff Leadership, Scheduling & Training

• Schedules, supervises, directs, and trains department employees to ensure adequate coverage and service levels.

• Trains employees on store policies, sales processes, and record‑keeping requirements.

• Identifies high‑potential employees for advancement and provides ongoing coaching.

• Monitors employee productivity and evaluates performance.

Operational Planning & Reporting

• Plans daily department operations and monitors production processes using company standards and profitability expectations.

• Prepares sales and inventory reports; assists with physical inventory every four weeks.

• Understands and performs all opening and closing procedures.

Inventory Management & Stocking

• Controls inventory levels to ensure product quantity, quality, and freshness.

• Stocks and rotates product, maintains and organizes the cooler, and removes outdated or spoiled items.

• Ensures accurate code dating for all products within the department.

• Builds and maintains seasonal and promotional displays.

• May operate and maintain salad bar, wing bar, or burger bar where applicable.

Receiving, Quality Control & Compliance

• Performs receiving duties including breaking down loads, verifying invoices, inspecting quality, reporting shortages, stocking, and rotating product.

• Follows required temperature, storage, and packaging guidelines.

• Processes administrative paperwork and maintains accurate department records.

• Complies with retail labeling laws, federal/state regulations, company policies, and code‑dating standards.