DUTIES AND RESPONSIBILITIESCustomer Service & Front-End Support

• Assist the Service Operations Manager with assigned duties and responsibilities.

• Champion corporate and division customer service programs to meet or exceed division goals.

• Serve as a cashier when needed.

• Understand all aspects of the customer service center and provide required services to customers.

• Answer and respond to incoming calls appropriately.

• Perform all job duties with honesty, integrity, and adherence to Company policies and procedures.

Front-End Operations & Store Appearance

• Assist in directing and supervising front‑end operations, including:

• customer traffic flow

• lane coverage

• cleanliness and appearance of the front‑end sales floor

• restrooms, front entryway, and parking lot

• Maintain the fresh, full appearance of checkstand merchandisers.

• Ensure checkstands remain clean and properly signed.

• Ensure the accurate operation and function of the Point‑of‑Sale (POS) system.

Policy Compliance & Standards

• Ensure compliance with Company policies and procedures such as:

• Cash Handling

• Employee Purchase

• Restricted Product Sale (alcohol, tobacco, etc.)

• Coupon and Gift Card policies

• Scan accuracy

• Supervising minor employees

• Product Return Policy

• WIC

• Safety, sanitation, security

• Grooming and dress code standards

• Check acceptance

• Report any policy violations to store management.

Cash Controls & Financial Procedures

• Assist with accountability for cash flow requirements including:

• safe transactions

• cash issues and pickups

• tills

• check acceptance and refunds

• monitoring cashier cash handling procedures

• Work with Scan/FMC Team to resolve scanning file issues promptly.

• May perform duties such as:

• Running totals on tills

• Preparing and proofing daily deposit slips

• Completing all front‑end forms

• Report any issues to the Service Operations Manager for resolution.

Other Duties

• Perform other necessary and required duties as assigned.