DUTIES AND RESPONSIBILITIES (Reformatted)Customer Service & Sales

• Maintain an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly service.

• Model positive customer, associate, and vendor relations.

• Engage in suggestive selling and other sales techniques.

• Answer and respond to incoming calls appropriately.

• Receive and resolve customer complaints, escalating to the Store Director as needed.

Fuel Center Operations

• Oversee total fuel center operations; plan, organize, and direct daily activities.

• Conduct daily inspections and implement corrective measures to ensure compliance with pump maintenance, safety, and security requirements.

• Ensure proper cleaning and maintenance of all fuel pumps and related equipment.

• Comply with and enforce all fuel center operating procedures, including government‑required environmental compliance measures.

• Complete all required reports accurately and on time.

• Implement emergency procedures for pump, equipment, and software malfunctions.

• Maintain certification in Stage 1 Vapor Recovery Controls and demonstrate working knowledge of the fuel monitoring system.

• Comply with fuel pricing procedures, billing, and reconciliation.

• Perform competitive fuel price checks and change pump and signage pricing as directed.

• Ensure compliance with all company and state inspection guidelines.

Cash Handling & Transaction Processing

• Operate checkstand and fuel system equipment including registers, integrated fuel systems, scanners, scales, and electronic payment systems.

• Follow all company policies related to Cash Handling, Employee Purchases, Returns, Restricted Sales, Coupons, WIC, Gift Cards, Voids, Refunds, and Scan Accuracy.

• Report any policy violations to store management.

• Accurately handle all monetary transactions including cash, credit, gift cards, food stamps, and WIC vouchers.

• Process coupons, issue rain checks, and handle refunds following company procedures.

• Complete accurate cash drops throughout the day.

• Maintain accountability for register till contents; keep cash and coupons organized.

• Ensure compliance with all laws governing the sale of gasoline, lottery, alcohol, tobacco, automotive products, batteries, and related merchandise.

Merchandising & Department Operations

• Ensure temperatures are maintained in all phases of product preparation, display, and storage.

• Build displays, rotate stock, and remove outdated or spoiled product.

• Maintain correct pricing, signing, and compliance with Country of Origin Labeling (COOL), where applicable.

• Follow all retail labeling laws, federal and state regulations, and company guidelines.

• Ensure department safety, cleanliness, and sanitation across sales floor, work areas, cooler, freezer, cutting boards, and equipment.

• Follow all opening and closing procedures.

Inventory, Ordering & Reporting

• Control inventory to maintain adequate product quantity, quality, and freshness.

• Stock and rotate product; organize cooler and related storage areas.

• Complete physical inventory every 4 weeks on applicable products.

• Monitor purchase reports, sales, labor, and other operational metrics.

• Perform receiving duties including breaking down loads, validating invoices, inspecting product quality, reporting shortages, stocking, and rotating product.

• Follow temperature, storage, and packaging guidelines.

• Process administrative paperwork and maintain accurate department records.

• Control shrink and cost.

Leadership & Employee Development

• Schedule, supervise, train, and assign duties to department employees.

• Schedule staff to ensure appropriate coverage and service levels.

• Train employees in store policies, sales procedures, and record‑keeping processes.

• Identify and train employees with strong potential for advancement.

• Monitor productivity and evaluate overall employee performance.

• Initiate personnel actions including interviews, transfers, promotions, and disciplinary actions.

Technology & Equipment

• Operate fuel center equipment including registers, lottery terminals, tank monitors, ordering devices, computers, telephones, gasoline dispensers, and fountain equipment.

• Implement emergency procedures for equipment or software failures.

• Understand procedures for major or minor spill cleanup, 911 notifications, and fuel delivery protocols.

• Know appropriate contacts during emergencies or downtime (e.g., RFSC, STSC, store manager).

Safety & Compliance

• Ensure compliance with all workplace safety rules and regulations.

• Maintain safety, cleanliness, and sanitation in all work and sales areas, including strict code‑dating compliance.

• Follow all company grooming and dress code standards.

• Perform all responsibilities safely, accurately, honestly, and with integrity.

• Perform additional necessary duties as required.