Duties and Responsibilities

• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly Customer Service.

• Assists customers by making product suggestions.

• Engages in suggestive selling and additional sales techniques through phone interaction, intercom announcements, and one‑on‑one customer contact.

• Answers incoming calls, resolves customer concerns appropriately, and informs the Store Director when needed.

• Rotates and removes outdated or spoiled products; maintains department and work‑area cleanliness.

• Implements effective promotional and seasonal displays.

• Ensures merchandise is correctly priced, fully stocked, neatly displayed, and shelves are clean and well maintained.

• Assists in other areas of the Grocery Department as needed.

• Follows and maintains department standards and requirements.

• Maintains working knowledge of company policies and guidelines outlined in the Albertsons/Tom Thumb Employee Handbook.

• Ensures proper code‑dating procedures are consistently followed for all products in the department.

• Assists with semi‑annual physical inventory.

• Controls inventory to ensure adequate quantity, quality, and freshness while maintaining division‑directed stock levels. Rotates product regularly.

• Supervises reclamation processing and maintains orderly, in‑stock conditions in the back room and all Dairy Department areas.

• Controls shrink and cost.

• Implements proper product preparation techniques; operates equipment such as pallet jacks, hand trucks, scissors, knives, safety cutters, and Sterilox machines.

• Performs receiving duties including breaking down loads, verifying invoices, assessing product quality, reporting shortages, stocking, and rotating product.

• Adheres to temperature, storage, and packaging guidelines; completes administrative paperwork and maintains accurate department records.

• Accurately completes and monitors daily logs, sales and labor reports, and other required paperwork.

• Ensures proper temperature levels for all products and complies with retail labeling laws, federal and state regulations, and company code‑dating policies.

• Follows all workplace safety rules and regulations.

• Ensures safety, cleanliness, and sanitation of work areas, coolers, equipment, and displays, including code‑date compliance.

• Executes emergency procedures during equipment or computer software malfunctions.

• Operates computer systems and electronic ordering devices to order product.

• Complies with company grooming standards and dress code.

• Performs all job duties safely, accurately, honestly, and with integrity.

• Performs other necessary and assigned duties.

Skills and Physical Requirements

• Strong communication and interpersonal skills with the ability to maintain a professional demeanor with customers and coworkers.

• Ability to frequently reach, lift, and maneuver objects up to 50 lbs; frequent bending, stooping, and reaching.

• Ability to push and pull fully loaded hand trucks and pallet jacks; performs repetitive arm movements for product preparation and display.

• Requires manual dexterity and strong eye‑hand coordination; ability to stand for long periods.

• Mental alertness required to ensure safe and accurate completion of tasks.

• Requires knowledge of basic math, weights and measures, product varieties, perishability, product handling, sanitation, labeling, and department procedures.

• Operates telephones, pallet jacks, hand trucks, knives, scissors, safety cutters, and Sterilox machines; uses cleaning supplies and related equipment.

• Uses computer software and electronic ordering systems.

• May be required to work nights, weekends, and holidays; schedule varies. Reliable attendance is required.

• Exposure to potential hazards exists related to equipment and work aids.

Work Environment

• Work performed primarily in a temperature‑controlled environment.

• Frequent exposure to refrigeration (around 35°F) and occasional exposure to freezer temperatures (down to**‑20°F**) when handling product.

• Occasional travel, including overnight travel, may be required.