DUTIES AND RESPONSIBILITIESCustomer Service & Sales Support

• Maintain an atmosphere of enthusiastic customer awareness with a strong focus on fast, friendly service.

• Assist customers by making product suggestions and engaging in suggestive selling through telephone, intercom announcements, and direct interaction.

• Answer and respond to incoming calls professionally; resolve customer complaints and notify the Store Director when needed.

Merchandising, Presentation & Display Standards

• Rotate and discard outdated or spoiled products to ensure freshness and quality.

• Maintain clean, well-organized shelves and department areas.

• Implement effective promotional and seasonal displays.

• Ensure products are accurately priced, labeled, and properly displayed.

• Assist in other areas of the Grocery Department as needed to support overall department presentation.

Department Standards & Policy Compliance

• Maintain and uphold department standards and operational requirements.

• Apply working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.

• Ensure proper code dating is enforced for all department products.

• Comply with grooming standards, dress code, and all company policies.

Inventory Control, Stocking & Reclamation

• Control inventory to maintain proper quantity, quality, and freshness levels following division directives.

• Stock, rotate, and maintain inventory both on the sales floor and in backroom areas.

• Oversee reclamation processing and ensure orderly, in-stock conditions throughout the Dairy Department.

• Assist with physical inventory conducted every six months.

• Monitor and control shrink and departmental costs.

Receiving, Equipment Use & Safety

• Perform receiving duties including breaking down loads, verifying invoices, inspecting quality, reporting shortages, and stocking/rotating product.

• Follow product temperature guidelines, storage procedures, and proper packaging techniques.

• Properly operate department equipment including pallet jacks, hand trucks, scissors, knives, safety cutters, and the Sterilox machine.

• Comply with retail labeling laws, federal and state regulations, and company policies.

• Adhere to all workplace safety rules and sanitation requirements.

• Ensure safety, cleanliness, and sanitation of the work area, cooler, equipment, and display cases.

• Implement emergency procedures when equipment or computer software malfunctions occur.

Administrative Reporting & Technology

• Accurately complete, maintain, and monitor department logs, daily sheets, sales and labor reports, and required paperwork.

• Maintain accurate administrative and departmental records.

• Operate computer software and electronic ordering systems to replenish product and manage department needs.