Duties and Responsibilities Customer Service & Guest Experience

• Maintain an atmosphere of enthusiastic customer awareness, emphasizing fast, friendly, and efficient service.

• Assist customers with product recommendations, special orders, and food preparation suggestions.

• Answer and respond to incoming calls professionally and appropriately.

• Receive and resolve customer complaints; escalate concerns to the Store Director as needed.

• Engage in suggestive selling and additional sales techniques through phone interaction, in‑store announcements, and one‑on‑one customer engagement.

Food Preparation & Production

• Possess working knowledge of duties performed by all department employees and assist with preparation, cooking, and serving of food items.

• Implement proper and efficient food preparation and packaging techniques according to company standards.

• Operate kitchen and department equipment, including utensils, fryers, conventional and microwave ovens, pizza ovens, slicers, grills, food processors, wrappers, scales, printers, and pallet jacks.

• Prepare sandwiches, salads, pizzas, hot and cold foods, and party trays in accordance with established guidelines.

Department Cleanliness, Safety & Sanitation

• Maintain cleanliness, visual appeal, and appropriate inventory levels in the deli case.

• Ensure the deli area, backroom, and all equipment remain clean, sanitized, and in adherence with safety standards.

• Ensure all product temperature requirements are consistently met throughout preparation, display, and storage.

Team Leadership & Training

• Assist with scheduling, supervising, training, and assigning duties to department employees.

• Develop daily operational plans and monitor production processes to ensure compliance with company procedures and profitability targets.

• Assist in preparing sales and inventory reports and contribute to physical inventory counts every four weeks.

• Identify and train employees with high potential for advancement and ensure all employees are trained in store policies, sales procedures, and recordkeeping.

Inventory, Merchandising & Product Management

• Control inventory to ensure proper quantity, quality, and freshness according to division directives.

• Stock shelves, rotate products, and maintain an organized cooler and storage area.

• Build displays, rotate merchandise, and remove outdated or spoiled product.

• Ensure proper code dating for all products within the department.

• Implement effective promotional and seasonal displays.

• Where applicable, operate and maintain service bars such as salad bars, wing bars, and burger bars.

Receiving & Administrative Duties

• Perform receiving duties, including breaking down loads, verifying invoices, inspecting product quality, reporting shortages, and stocking/rotating inventory.

• Adhere to product temperature, storage, and packaging guidelines.

• Complete required administrative paperwork and maintain accurate department records.

Policy Compliance

• Demonstrate working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.

• Perform all job duties with honesty, integrity, and in compliance with company standards.