Duties and Responsibilities Customer Service & Front-End Leadership

• Support the Service Operations Manager with daily responsibilities and assigned tasks.

• Champion corporate and division customer service initiatives to consistently meet or exceed service expectations.

• Monitor and guide front‑end operations, including customer traffic flow, lane coverage, overall cleanliness, and appearance of the checkstands, front-end sales floor, restrooms, entryway, and parking lot.

• Serve as a cashier as needed to support business demands.

Front-End Merchandising & Presentation

• Ensure checkstand merchandisers maintain a fresh, full, and organized appearance.

• Maintain proper signage and cleanliness throughout all checkstands.

Compliance & Policy Adherence

• Comply with—and ensure team compliance with—all Company policies and procedures, including but not limited to:

• Cash handling

• Employee purchase policy

• Restricted product sales (alcohol and tobacco)

• Coupon and gift card policies

• Scan accuracy

• Supervising minor employees

• Product return policy

• WIC procedures

• Sanitation, safety, and security

• Grooming and dress code standards

• Check acceptance procedures

• Report all policy violations to store management promptly.

Point-of-Sale & Cash Management

• Ensure accurate operation and functionality of the Point‑of‑Sale (POS) system.

• Assist in managing cash flow requirements, including safe transactions, till issues and pickups, check acceptance, refunds, and cashier cash-handling practices.

• Partner with the Scan/FMC Team to resolve scanning file discrepancies in a timely manner.

Administrative & Operational Support

• May perform administrative tasks such as:

• Running totals on all tills

• Preparing and proofing daily deposit slips

• Completing all front‑end forms

• Report any operational issues to the Service Operations Manager for resolution.

Customer Service Center & Communication

• Understand all aspects of the Customer Service Center and provide services to customers as needed.

• Professionally answer and respond to incoming phone calls.

Professional Conduct

• Perform all responsibilities with honesty, integrity, and in full compliance with Company policies and procedures.

• Carry out all other duties as required.